Cold Stone Creamery

This is the second time we’ve been to this location recently and the workers here are ridiculous. The guy was making my stuff and I asked him if it was the one I asked for and both the workers said yep…. And if wasn’t. But I don’t have the energy to argue with people. My husband got some also but his was very plain even tho I asked for extra fudge. The lady at the register seemed to be very fidgety and very erratic. And the prior time we were there we waited at least 10 or more mins for two girls to come out of the back and help us. Ice cream is good but the service isn’t.

Ice cream was good as usual but this location was very unclean. Worker was just unlocking the door when we walked up a little after 12. She was the only one working and was pleasant. Every table was dirty as were the floor and rugs. Only 3 tables had chairs around them and the rest were still stacked. When I went into the bathroom there was no toilet paper. The toilet did not flush but fortunately we were the first ones using it for the day. Sink only dripped water out. The worker commented that the closers the night before were apparently slacking, I agreed. The whole place was a mess and people kept coming in the whole time we were there.

I'm a long time customer of Cold Stone Creamery and really enjoy their ice cream. This post is not about the ice cream but in regards to the poor customer service of the staff at this location the day I visited. After waiting in line for 20 minutes I asked if I could order a shake. The staff member I was speaking with said "Our shake blenders are dirty so I can't make you a shake. I would have to clean a blender but that will take time and there is a line of people behind you". That statement to me was very confusing because I assume their blenders get "dirty" after each time they use one for an order. To me this comment came off as "If you're not going to order ice cream then I can't help you with any other options on our menu." I've worked in restaurants before so I can appreciate having to deal with a line of customers. However, turning down a customers order from your restaurant's menu because you don't want to fill a food order that may take a little more time than a simpler order is not customer service. Making me feel like I'm inconveniencing the staff by ordering a shake on the menu is ridiculous. Please educate your staff on customer service.