Panera Bread

I go to this location quite often and have never had any issues. Today when I went they were were extremely busy and everyone was waiting 20-30 minutes for their food, whether they ordered ahead or not. I could tell all the employees were moving as quickly as possible to make up for whatever had caused the delay so I took my place in line and waited. Several people in the store were incredibly rude to whatever employee they saw and one woman repeatedly went to the counter to complain, and continued yelling at an employee even after he explained that he was part of the delivery team and wasn't on the food line. Throughout this, every single employee remained calm, cheerful, and perfectly polite. I was very impressed and will most likely go to this location more often now.

Panera is always a good standard pit stop for a nice lunch that isn't FAST FOOD! We were in town for soccer, between games and wanted something that wouldn't just be a gut rot for our players. The salads and soups are a sure bet to fill you up and are always generous in their portion size. Not the first and certainly not the last Panera that we'll visit! Delicious breads and pastries to eat in or take out. Soups, salads, sandwiches. All in a pleasant downtown environment across the street from the Hotel Fort Des Moines.

Everything here is so delicious! Friendly service and your order is ready quickly. This Panera is accessible to the Skywalk ( take elevator down to Davis Brown lobby and it's right there). So nice to be able to walk to lunch without having to wear a coat when it's freezing outside! Stop by for breakfast or lunch and you'll be pleased.

Ordering online was always so efficient and my order was always right. The last 5 times or more that I've gone, my order was inaccurate and poorly put together. I go on my breaks at work to pick it up so I don't have time to go back and wait for something new. It's very stressful to see on my receipt that my order has been double checked, when clearly what was on the receipt was not in the bag. Seems like they are always out of something when I go to pick up what I've ordered online and it's very disappointing when I've already paid. Very unhappy with the way the employees have been handling the food and accuracy of orders online. I love Panera, but I wont be going back to the downtown location for a while.