Zambrero Darwin Cbd

I came into the store in the evening and I was the only customer. The lady behind the counter had her back turned from the service area while she was on her phone which I can understand, it’s a quiet night. I wasn’t expecting 5-star service but a hello would be nice when she finally noticed me and took my order. As I was watching her make my order, she had not washed her hands prior and almost forgot to put gloves on (hello food safety). I was waiting for my burrito to be made when I received a phone call I had been waiting to place another order when a lady came out from the kitchen area to basically tell me while I was still on the phone: “For future reference, don’t talk on the phone while getting your order done”and then went back in the kitchen. I understand it’s rude to be on a call while ordering but it’s also rude to interrupt someone who is on the phone - about to purchase another one of your products which the staff who was on her phone earlier then proceeded to “lovingly” make (check photo for reference). I may not be a frequent customer but “for future reference” I may just be a lot more infrequent due to the quality of service and product I experienced.

Wont be eating Zambrero's ever again. I ended up with food poisoning on the weekend an hour after I had eaten from here. My partner has also had food poisoning from Zambrero's a few months ago when we visited Perth. Maybe the stores need to check how their foods are being stored. Are they being kept at the right temperature and thrown out after a certain time. Maybe its something else about how the shop runs. I don't know, but Im too scared to eat Zombrero's ever again.