Dunkin'

The quality of service has been degrading by the day. They have had a sign that their service is going to be slow for a while now. We keep coming back understanding the current staffing situation but just keeps getting worse. Weird thing is they keep prioritizing drive through orders over in store orders adding to the delays. Additionally, seems like they don't read the orders well. Multiple times - we had orders with "no cheese" and they always add cheese. Bummer... Have to find a different Dunkin close by.

Great coffee, great employees. I once forgot my wallet at home and the very nice girl who was working gave me a free coffee, I wish I knew her name. Very clean store and is always welcoming. In stark contrast to the other Dunkin on the other side of 400, my review of that store is not as cheery, I would think my review of the Castleberry location would be associated with that location but no all dunking reviews go together it seems. The Peachtree parkway location is just simply terrible, and slovenly kept. I've been there twice and the manager was very rude, she even said so herself that she is not a people person. Well why get a job that has you dealing with the public then? As long as she works there I will not spend my money there. I go a little farther down the road cause it's clean and im waited on by employees who like people and do there job.

I went recently and it seemed that all the items from a few months ago were "cleaned up", now of course this is an ongoing thing. I know they are struggling to find help and at sometimes during the day they just get to busy helping customers to clean as thorough as they could I just hope they can keep up the improvements. And as always the people working are great.

It is a shame this location is so filthy, this was just this area, the bathroom needs attention too, the garbage is full by 10am and not emptied. The seats and tables need to just be wiped down, nothing is to hard they just need to do it. It could be such a good place to sit and have a call or meeting all they would have to do is clean and address some maintenance.