Cafe Tazza

I went in for a simple coffee and a bagel with cream cheese. When I got to the place to order I asked for their Milky Way Mocha. The cashier asked how I would like my coffee. When I asked which one people usually like the drink, she looked like I had just assigned her a science project! She looked like she was starting to panic! When she hasn't responded, I asked if she had ever had the drink. That didn't help, so I just said I'll take it hot. She mumbled something about it comes blended or hot. I just said that hot is fine and then ordered a bagel with cream cheese. It cost $8.96. The whole looked like they had never worked at a coffee shop. The coffee came, but that was it. I figured the bagel with cream cheese should be up soon. It doesn't take long to make. But it didn't. They were seemingly so busy even though not a whole lot of people were there. After ten minutes I knew that they just forgot my bagel and decided to just go with a refund. So I approached the cashier and thankfully it a different one. But my luck held true and she had no idea what to do. After several minutes of several workers tried to figure out what to do, one of them started actually processing my refund. Of course, suddenly the bagel magically appeared but at that point I didn't care. I told them my order and it was now right in front of me. They said that I should just keep the coffee and bagel but I told them I no longer wanted it. They almost insisted that I take it, but finally I said that I don't care and I'm not taking it. I just wanted a REFUND! And with every bit of my order in front of them, I was only given a refund of $6.45!!! They told me to have a nice day and I asked for the receipt. Again, they were baffled! I repeated that I wanted my receipt and finally they understood and gave it to me! My payment to them posted IMMEDIATELY on my bank account, but still no refund is showing up. These people were shockingly incompetent!

I've been here about 3 times. I typically get mochas and they are not pleasant drinks at all. I like to try a place several times before making a review because you might have a bad day there. But being there 3 times with consistently bad drinks is worth mentioning. The last one I got was so bad I took one sip and tossed it and went to McDonald's instead. I don't know what it is but I feel it's the chocolate they use.

For the most part they are consistent with their drinks. Their iced dirty chai taste great. For some reason though when they ask if I meant iced or blended and I say iced they will still make it blended. Then I have to tell them it’s over ice not blended and they look at me like if it’s my fault. It’s comical sometimes. Their food is okay. The breakfast panini can be a hit or miss I guess depending who makes it. Oh and for some odd reason the guy who brings you your sandwich likes to spin your to go box as if that’s his signature move spilling the tomatoes out of the sandwich. Overall it’s probably better than some other coffee shops around.

Absolutely the worst experience ever! I went in today with my daughter and I ordered a mocha frap, chocolate milk, avocado toast, and a bagel with cream cheese. It was not busy when I went. We waited about 10 minutes to get my mocha frappe, 30 minutes for my daughter bagel and cream cheese another 30 minutes for my avocado toast and my daughter chocolate milk. I asked 4 times throughout why was it taking so long because it wasn’t busy. Katylen smirked at me (she made the avocado toast and it took her half an hour to do so). No apology from her at all. I told the guy who was in the front that I didn’t want my avocado toast anymore because it’s ridiculous it took 30 minutes just to make. I asked him to refund me for it and he gave me a hard time. He finally refunded me and did not apologize or anything! And to make matters worse he sent the refund to the wrong card! I told him and he said “well that’s not my problem” very unprofessional!! I’ve been going to Cafe Taza for year’s! And referred so many of my business partners and friends. I asked for their names and he handed me that and did not care at all. Cafe Taza you will no longer have my support nor my friends as you let your employees disrespect your customers and do not apologize for any inconvenience on their end! Absolutely horrible! I had to rate or it wouldn’t let me post, I wouldn’t even give them half a star.

Love this place! It's an open cafe with plenty of seating for people actually eating, or doing work. Very healthy menu with smoothies, sandwiches, salads. The sandwiches are pretty big, my mom and I wished we would have split one and the smoothie we got! We got the Tuna, and the Eggplant sandwich and the large berry smoothie