The Ruby

I am a former RPN worked for a year. Never work with this company. They treated me so unfairly and rejected several of my pay check. I reached out many people and had to beg for money that I worked for. None of the managers are helpful, just ignoring my emails all the time. Never expect to be paid for the amount of the work you did.

It is my first experience visiting this type of place for any length of time so i am not sure how to compare but my relative liked the view from the restaurant. Good food. She is in memory care so it is a little hard to keep her occupied but they seem to have lots of activities, friendly staff, nice clean rooms. Downstairs is a nice little village setting with cafe, library, many more activities.

Looks can be deceiving our Father has been a resident for a couple of years. Common occurrences include his unit being filthy, and generally very messy despite the additional cleaning charges they levy for said service. It is also common for staff to “skip” helping him bathe despite the additional charge levied also for such. He goes weeks without bathing and staff provides same lip service every time we ask about this issue We regret moving him here from another home in Burlington It’s no more than an overpriced hotel Sad

Not properly trained to handle behaviours like refusal of bathing and dont know how to handle situations where families of a resident are estranged from each other but all care about the resident. They take things too personal. I reccomend looking at places with better training for psws. Typically well trained places psws and staff wear scrubs.

Although there are a lot of nice people working here the staff and administration need to pay a lot more attention to fine details: having snacks in Cafe throughout the day rather than just the morning or sporadically (which is a common practice in most retirement and care facilities), refilling water dispenser in cafe etc... Also, sometimes things are posted on the dining room white board in a really messy manner with masking tape and it just makes everything look less professional. A suggestions box is also a good idea - for positive comments and suggestions. They should really look into "the butterfly effect" re: seniors. Oh and Kay is outstanding!!