Cracker Barrel

Went in to the gift store looking for more pond puppies and I didn’t see any on the floor so Mary the associate came to ask if I needed some help, I said yes I am looking for the adoption pound puppies, like you sold me last time, she went to the back to see the Receiving shipment and yes she found two,I said great I will take both. And a strawberry shortcake doll ,as well. Thanks Mary for helping me and giving great customer service. I love going into this store. Beautiful merchandise to pick from and beautiful displays, and great customer service.

Let me be clear here: I LOVE Cracker Barrel, so it pains me to leave this review, but to be blunt this is consistently the WORST Cracker Barrel I’ve ever been in. The management is lazy, providing no guidance, help, or oversight for the waitstaff, who are across-the-board unhelpful, slow, lacking in customer service skills, and without even trying to attempt to provide service beyond the bare minimums. Top that off with a kitchen staff that is both unbelievably slow (45 min+ for a basic breakfast dish, even when fully staffed and not overly crowded), and incapable of something as basic for a Cracker Barrel as eggs over-medium, hash brown casserole so overcooked and dry it literally cut my mouth to eat, and breakfast ham so hard and dry it was ham jerky, and you have the Cracker Barrel from Hell where hopes of decent food go to die.

I went for breakfast on my birthday It was just me and my mother in law. They didn't have strawberries so I was kind of bummed and the waitress felt bad. So she asked if I wanted them to sing happy birthday I said sure. She brought me a peach cobbler and said she got in trouble for singing to me. I was baffled. Why would that be against policy? I felt so bad so here is my petition to get crackle barrel to sing happy birthday and give peach cobbler.