Panda Express

Love me some Panda Express, but this location doesn't seem to be managed very well. The last several visits, menu options are limited. I mean, Panda's menu isn't very expansive at any time, LOL. So when even your limited menu is missing a third or half of the items, that's a real problem. It's been a 10 to 15 minute wait for food. The staff are friendly, but the customer experience just isn't there. I come into a restaurant to eat. If you don't have food available or prepared in short order, you can't overcome that with customer service. Not on every visit. I think we're done with this Panda Express location for a while. Update (6/17/22): Looks like this place finally got the managerial attention needed. The new managers seem to have things things in much better shape. Food quality and availability is back, and we now regularly eat here again. Upgrading to 4 stars.

Update, came back today may 9th and wouldnt you believe they are "sold out" on chicken again, go figure you guys cant keep a single thing in stock. Like no offense but the manager should be fired as for the past 4 to 5 months everyday you are out of something. I am either waiting "5 to 7 minutes" for chicken or like today where you say you are "sold out for the day"... Let me be clear no one has been rude to me but really you might as well have been as this is everyday for you guys. Coming from the Jackson location that i went to everyday this is a big step down in service as there is no reason to be sold out everyday or even once a week.

So disappointed ... I originally loved Panda Express actually would have cravings for it but this franchise has ruined it for me. The fried rice was not done it was hard the teriyaki chicken was spoiled I ordered beef and broccoli and I got two tiny pieces of beef along with these huge chunks of broccoli that were still hard. The crab rangoons that I received were cold and soft. Horrible experience probably never will go back to Panda Express. I have been a huge fan of Panda Express for years but not anymore so sad.

Walked into the Brighton MI location and was completely ignored by the 4 staff members behind the counter. One of the members was waiting on the drive through which had one customer and the only other customers which was dining in was already eating. We were the only ones in line. The guy working on the drive through order told one other staff members to wait on us. The phone rang and the girl sweeping the floor behind the counter told Grant who was coming to wait on us to answer the phone. Again continied to be ignored, we walked out. Obviously, they do not need our business!

I work nearby and have gone through the drive-thru on my lunch break a few times now. I’m not sure why this location has negative reviews because all 3 times I’ve gone so far they have not been out of any menu items, I get through the drive-thru in about 5 minutes or less and the customer service is great. The food also tastes good and fresh as well. I think all the negative reviews are from people who just want something to complain about to be honest.