Starbucks

I hope that a supervisor/manager/owner takes the time to address my family's experience at this Starbucks. It started off immediately on the rocky side when we called this location to make sure that they would have the ingredients on the their menu because other Starbucks did not in the Branson area. When the young lady answered the phone she was extremely rude when we asked if they had these ingredients. Didn't really think too much about it she could have been extremely busy. When we arrived at the location the same lady took our order through the drive up. She repeated it back to us it was incorrect we corrected her she repeated it back to a second time. We honestly could not understand what she was saying to us on our order so we decided that whatever we got that's what we would get and we would drink it. When we pulled up to the window she hands us are order and then proceeds to tell us what our order was. When I mentioned to her that our order was not correct. She immediately gets extremely rude and tells us that she repeated the order to us twice And we would just have to deal with it. I would have to admit probably not the smartest thing for me to say but I asked her to fix our orders and that I would prefer service without being treated rudely. She proceeds to tell me she can no longer help us because she has already handed us our drinks and she could not take them back. I did ask her again If she could make us new ones. So her solution was to hand me an extra cup with a little of the extra ingredients that was left out of our order for us to figure out how to mix it into the 4 orders. She then proceeded to walk away from the window because she was finished with the transaction. I know that this is a very long description of what happened but what should have been a great family treat ended up being nothing but a disappointing Experience. This review not really about our order being incorrect. As I stated we had already agreed to drink whatever she gave us. It is about customer service and how an entire experience from an extremely rude employee.

I ordered a hot chocolate. I received 2/3rds cup of something that resembled hot chocolate with some milk gone bad whipped topping. The taste was, for a better word rancid. Half the staff was worthless and the was helpful but not happy about it. The first girl took one look at me and immediately went and had the other girl fix my order. Oh the second hot chocolate was as nasty as the first. What happened to good ole fashion hot chocolate?? Not this stuff they push off as chocolate.

They were really busy and short staffed. I can go two miles down the road and get what I'd asked for - a trenta cup of ice, to go with my purchase of a beverage. For whatever reason this store declined it. As a former employee for roughly 10 years, even before/after the logo change, I know it is possible to ring up and hand out - unless cup supply is low. I wanted to ask why, but didn't want to get confrontational. DM - what's up with this store?

While I was in store, I ordered on the Starbucks app. I watched as several cash register customers came, ordered and went. Finally I asked the barista if she had a mobile order for me. When she checked the mobile order ticket machine, she pulled my ticket off. She was clueless it had been there for almost 15 minutes. One young man (barista) had a terrific attitude, unfortunately I didn’t get him. Gave 2 stars because the actual cup of coffee was good, but I can get a good overpriced coffee elsewhere. Not impressed with this Starbucks.

It's Starbucks, weak designer coffee that works in a pinch. It isn't bad but it isn't good, nothing new. I am giving them 4 stars for the difficult access through the parking lot. They squeezed a coffee shop on the smallest portion of land they could possibly manage. It is very difficult going through the drive through.

I’ve been to dozens of Starbucks, and this one is by far the worst. Store is dirty. Service is pathetically slow. My barista today told me she couldn’t make the drink that I had purchased the day before because of allergen concerns (but of course, she didn’t tell me until I inquired if I had the right drink). But yet, the girl who made it the day before (at the manager’s instruction) was standing right there. Get it together, Branson.

I do not like that companies like Starbucks performatively support social issues. I don't mind if you support Pride or any other social issue, I just don't want it in my face when I'm in to order coffee. That being said... Standing in line, two customers in front of me, and the person running the toaster and the person taking orders are arguing about a miscommunication, 15 feet away from each other. Unbelievably unprofessional. I place my order which included an everything bagel extra toasted with cream cheese. When I got out to my car and looked in my bag, there was no cream cheese. Went inside and I guess the barista thought I was lying. First she asked if I checked the pocket, then she asked if I paid for cream cheese. First of all, this isn't the first time I have purchased a bagel and cream cheese and I am aware that the bag is pretty lumpy when there is cream cheese in it, so to ask me if I checked the pocket was pretty dumb. She also checked the receipt to be sure I paid for it. Are you kidding me!? So I get to my destination, open my bag to get my bagel ready to eat. Not only was it not extra toasted, THEY NEVER EVEN OPENED THE BAGEL TO TOAST IT! I don't know about anybody else, but that's not the way you toast an effing bagel. I'm sure I will go back to *A* Starbucks bc they are the only place that makes a Chai the way I like it, but I sure as hell won't go back to this location.