Firehouse Subs

There was one employee to take the order and make the sandwich. A sign that said to be nice and patient with the employees because they showed up to work…. Bizarre, I mean I should be happy that I am able to place an order?? Anyway, the employee was very friendly, unfortunately the sandwich was made incorrectly and the business makes the customer feel bad to say anything. I’ll put it here… she was friendly and fast, just not accurate. If I can’t get the food I ordered then what is the point?

I usually don’t like leaving negative reviews however this it hard to ignore…. My visit last week will be the last time I go to this Firehouse Subs. It started off with the workers seemingly bothered by having to do their job and make my sandwich. Nothing unexpected from fast food theses days. It didn’t get better from there as I watched MULTIPLE roaches on the wall near where my food was being prepared and on the floor where the tables were. DISGUSTING. As if that was not enough, my sandwich was super soggy! It seemed like they dipped the whole thing in a bucket of water before they served it to me. No wonder I was one of the only people in there. Terrible experience.

Every time I go here, the people working are friendly and the food is fantastic. That’s why I keep going back. I always order with the smart phone app (which the company improved so it works better now), it’s simple and fast and always allows me to get in and get out. Sometimes the pickle isn’t included, it happens from time to time and I don’t notice until I get home, but they more than make up for it with the previous visits I’ve made. One time they threw an extra one in just to be safe since I asked! I’m glad this place is here! Support them!

Best firehouse I have been to! The staff is so welcoming and they always have a smile and engage with you! Tevin and Tonya are amazing! You can taste the sandwiches are made with love. Ive been to other locations where the subs dont taste as good, but they are always on point here! After a long day it's nice to walk in to a place that the staff looks like they enjoy being there and are always so nice! Definitely a go to if you havent been!