Ree's Reef

My husband and I walked in today with an issue from a previous purchase and was greeted by the manager and she far exceeded my expectations. She listened and immediately fixed the situation. When people go above and beyond and make things right , this is what creates loyalty. Thank you for being a great establishment that truly stands by their customer service !

This is my favorite place to shop in Austin. The staff, always professional, are warm and helpful! They do not hover, but are right there if I have a question or need a different size. Most of them know me by name, and it feels like I'm visiting friends, with Very cool clothes!! The location on Lamar Blvd. and 6th Street is very easy to get in and out of. Something that is very rare around here, it's easy to find a parking place! If you find something in the catalog you want, but they do not have in store, they will order for you, and it is shipped to your home. I really can't say enough nice things about this staff of women that work here. I always come out smiling, and usually with a cute new dress, blouse, boots, or sometimes, all of the above! The only thing I would say to Free People's designers is, like all of your 5'11" models, Most women are a good 4 or 5 inches shorter than that. I would also pay a little more to have clothes made in the good ole USA. Some of the more fragile pieces do not hold up to even very careful cleaning. Designers, please work on that, and think about where they are made. Thanks!

Can you give a zero stars? Down right rude and disrespectful towards their customers. The employee never made eye contact, although she rolled her eyes several times and accused me of stealing my return, even though I had my receipt and credit card. She throws the gift card on the counter and just screams NEXT. Made two formal complaints with corporate office. They told me it was up to the district manager to contact me. Which they never did (3 months and counting) Received one email, after contacting them on Facebook, to which I replied promptly. Now 6 days and still waiting for a response. This company has no customer services skills and does not know how to handle a complaint. Do not waste your time nor money on over priced junky clothing. Shop else where; where you are treated like someone that matters.

The store is small, but they have a lot of the popular items from the website. The sales associates are friendly and helpful. If they don't have something in stock, they will order it for you and have it shipped to your house. I bought several items from this store. It's a little pricey, but worth it in the end.

I showed up just before closing time (which I understand isn’t ideal, I’ve been a closer before) but the staff locked the door on me and refused to acknowledge that I was waiting. For a brand of this price point, I expect service to match. Sad that they can’t take a few extra moments for loyal customers.