Panera Bread

A bunch of teachers order food to be delivered each Wednesday and we had an issue with our order. Most of our soups were not included, but we received a bread bowl and full sandwiches instead of half sandwiches. We called in and they were able to make it right immediately. It was very much appreciated since we have such limited time to eat lunch. Thanks

I have been ordering from apex location for about 7 years. Have had good service overall until a few days ago. The manager was dressed in casual clothes, bicycle shirt and was not friendly. He was rude to customers and his staff who seemed angry. The staff was not professional, took awhile to get my food (to go). I hope I have a better exp next time. Disappointed.

I love the food until I get home and it is NOT what I ordered ! I call each time and ask to speak with a manager. Each time the so called manager was short /rude to me. I have been promised a gift card as well as a refund on my credit card. Never got a thing. After this happening 3 time , I have decided to give Panara a break. May I suggest you retrain yor kitchen staff as well as the people who call themselves Managers. CHEYENNE

Two days in a row I've spoken to somebody who was incredibly rude to me. There's no need for that. We order from here all the time and their ordering system is down so I called to place our regular order (for our whole store) and the person who answered the phone wouldn't take an order and then hung up on me. The next day a fellow manager called to speak to a manager about an order we placed for today and the ap says asap is tomorrow. We called to inquire about why would you let us order our breakfast and then deliver it tomorrow? So we tried to cancel the order. The manager who spoke to her was again rude and then AGAIN hung up on us. What kind of business is this? Can you imagine if somebody got this type of service at our store? Absolutely not bc it would never happen.

Good food, understaffed, shrinkflation abounds. I understand costs are through the roof, and good help is hard to find. However Panera has appeared to go with a "make everything smaller and less personal" approach. This, it feels much more like five guys, and much less like a sandwich and salad Starbucks. You'd think they'd notice the ignored (and obviously expensive) ipads for ordering, and the uncomfortable space as people try to get their order, and the disappointed looks when they see the tiny "bowl" of (quite tasty!) soup.