Kilwins

The friendest staff who seem like they love the chocolate sweets they create. They offer free samples. We left with more than what we anticipated. It is hard to turn down fresh chocolate candy, ice cream, carmel apples and fudge. Metered parking is on the street up to 2 hours max or garage or parking lot parking off Main Street for $20.00 on average. In comparison to other shops in the area, our opinion is that they have the most diverse selection. We gave up dessert at a local restaurant to purchase chocolate from Kilwins Chocolate & Ice Cream in Annapolis, MD. It was an awesome day trip.

No respect from the staff.We had already paid for a big order and were getting ready to leave. I found a small prepackaged snack before I left so I went to buy that as well. Nobody was in line. My husband waited for a while which is fine because the workers were making drinks and doing something in the back. Two Navy Midshipmen came in and ordered ice cream. They got their ice cream and got behind my husband in line. The worker came up and said is that all he had? The 3 packs. My husband said yes. He said can you stand over there? He was going to help the two people behind him first. After My husband had been standing there for a long time. So they can cut him in line just because they are in uniform? My husband is a Marine. He just isn’t in your face about it. I support the military but it’s really ridiculous to treat guests unfairly. The fudge was just ok.

We went in on the Saturday of 4th of July weekend. It was every bit as crowded and crazy as you would expect. That being said, the Kilwin's team moved everyone through with extreme efficiency. The standout of our first experience there was Megan (sorry if the spelling is off!) She was kind and helpful, but transparent as the the wait for one of the items we ordered. Honestly, she is going places. Anyone who is hiring for a client-facing position would be lucky to have her. We will definitely be back again!

If you're in Annapolis and you have a sweet tooth, you can't afford to not try Kilwins. They've got some unique ice cream flavors and you can't really go wrong. Huge variety of gourmet chocolate and deserts to choose from. Hard to find street parking on busy weekends, so plan to take a 5-10 min walk from wherever you find parking around the MD State House.

For me, as a European, I have to say that I do not like that kind of ice cream that is sold there. Here is the thing. The Italian ice cream in Europe is not as dense, is melting in your tongue thereby feeling more like a fresh breeze in your mouth. The Kilwins Icecream is more like a dense and chunky peace of cold and sweet ice cream (like Ben and Jerry's). Moreover, with European standards, selling one scoop for about 4 dollars is a little bit pricy. I didn't feel refreshed after eating their ice cream. Nevertheless, if you like Ben and Jerry's you will love the Kilwins Ice-cream. Next time, I'll be there, I'll definitely try the other sweets they sell.