Mcdonald's

I walked in to an absolute mob scene as it is two days before Christmas. I'm nearly in tears writing this because the frustrations of customers were visibly high. The staff here a doing an OUTSTANDING job! They are all actively busting their butts to get orders out, you can see that not a single employee was slacking. Every order called for pickup was giving with an apology for the wait time which I personally did not see was necessary. Both drive thru lanes were packed as well as the lobby. The team here today gets my round of applause.

This morning around 8am, I picked up a mobile order at this location. The drive thru staff forgot my pumpkin pie and 2 apple pies. I called and was helped by a very nice lady. I assume this is the manager. She apologized and told me the pies are in the oven and would be about 10 minutes and offered me 3 options; replace with anything I want from the bakery, pick up in 10 minutes, or a full refund. I choose to wait. She directed me to pull in to mobile pick up spot # 1 and said she would be out in 10 minutes. The wait didn't seem long at all, and as she says, she came out with my pies, and also gave me an extra pumpkin pie, then apologized again and wished me a good day! I'm sorry to say I did not get her name, and I should have! Lately, customer service has fallen short, but this lady really made my morning!