Casey's

I am a loyal customer of this Casey’s for years, as I grew up in Willard. I have always been happy with this Casey’s until the other day I went in there in the morning time with my Folgers instant coffee packet like every other time in the morning. I proceeded to make a coffee with their hot water dispenser and used one creamer and one sugar packet. I grabbed two donuts and went to the counter to pay . A lady named Tina said I owed $3.79. I asked why so much? All I had was two donuts (don’t buy their donuts as I found out they are not fresh at all in fact have been frozen for months by time they are up for sale) and brought my own coffee. She said because I used a sugar packet and creamer I owed the same as if I would have just bought one of there coffees! I told her I brought an instant coffee from home and don’t mind paying maybe .50 for the cup and sugar but not $1.79. She refused the lower the price to the proper amount. I then said if she would not correct the price then I do not wish to make the purchase period and left. Well today I went in to purchase some food and was told I had to leave from the same employee (Tina). I left and am now writing this review due to the fact that I made a complaint days ago when it happened and have yet to receive an sort of response from management. I do think that this particular employee has also disliked me since she has worked here since she has never been very kind to me and is borderline being discriminatory toward me I feel; thus, want to warn others of this ridiculousness. As I would hate for anybody else to receive or experience such an embarrassing, unnecessary, and just flat out wrong treatment. I may decide to change this review if Casey’s does in fact correct the situation; however, not sure what they could do at this point to even correct it considering I feel attacked by Casey’s and don’t even really wish to continue shopping with them. By far the most unprofessional and hateful service I have ever received in my life so far. Pros: > Convenient location > Hrs open (more convenient when was 24hr) Cons: > High prices > Extremely poor customer service > Donuts not fresh but frozen and thawed (nasty) > High ethanol fuel (damages engines over time) > Charges per sugar pack and per creamer used > This location failed a sanitary inspection and had to stop servicing for the rest the day till they cleaned up and got reinspected the next day.

the overnight crew is horrible. i have complained to several associates about them and the performance is the same. no coffee, no creamer and no pizza/sandwiches. im now driving 7 miles out of my way to go to kum and go for coffee. i wish this was an isolated event, but consistantly im dissapointed in the performance of this crew. im not sure what your business model is, but im assuming since you are a convience store, that its about convinent sales.