Panara Bread

Wow! What happened to this place!! It used to be so good. It's dirty, the cold drink (tea) dispensers were mostly empty and the ones that weren't were not clean. No straws or cold cup lids.. Instead of using the vibrating notifiers, you had to wait up at the counter to get your order. Crowded and so disorganized! Won't be going here again.

This is my local Panera. I've come here a number of times since arriving. I've had an interesting experience. In the beginning, it was great. During the height of COVID, it was awful. Now? Well, they're trying. I know everyone is having difficulty in terms of the food service industry. About 6 months ago, this Panera couldn't make a $1 cup of ramen noodles if it tried. The flatbreads were soupy, orders would get screwed up, I would wait 20 minutes in line. But in my last 3 trips or so, the effort has been top notch. For example, an employee messed up my mobile order. When I explained, it was remedied right away, and the culinary director came over to apologize & offered me a free cookie. I can really see that they're trying to make everything work smoothly, so I officially like this place again. Also, the employee named Brandon is probably the nicest, most helpful, and most efficient employee I've met in any restaurant, not just at any Panera. He's always so friendly and positive. Even when I swore off coming to this Panera, I figured that if Brandon was working, it was worth it, because he'd get my order right and have a smile. Thanks Brandon. I'm moving, so I won't be coming to this Panera anymore, but I wish it the best!