Firehouse Subs

The subs are pretty good but apparently the management or corporate doesn’t care about this location because they’ve had NO ICE for at least the past 6 weeks. I know it’s supposed to be a shipping thing but come on! And the employees have once again stopped greeting customers. I realize that’s a small thing, but it makes a huge difference. Mission BBQ doesn’t seem to have problems keeping ice, functional parts or saying hello, plus they also support all first responders as well as military & veterans, so I’ll be going there instead for the foreseeable future.

I ordered a meal online and got confirmation. I got to the store and they didn't have it ready. The woman in charge said they never got the order. They acted like I didn't know enough to know what I had done. When I showed my confirmation email she said she had to call tech support to figure it out. Then she proceeded to take orders from people who walked in after me instead of making the call. I'm steamed!

The past couple time I have went have been disappointing. Two times I have went and there was no ice. After I said something, they told me that machine was still cold… Um I think not it was like I was drinking soda sitting in the sun for an hour. They are always closing early. Like 1.5 to 2 hrs early. At that point you should just change your hours to 7 instead of leaving it at 9. I really hope this places get back on it.

Disappointed for my first time dining at Firehouse. No Chili, Couldn't get a fountain soda because no Ice, Couldn't get the sub I wanted because was out of the ingredients to make it. Had tables to sit and eat but had no bathroom to use. Don't think I will return to this location. Terrible experience for a first time visit