Panda Express

We bought 6 plates and very under portioned , we come regularly, called and was told no maneger was on site , not the first time either very disappointed! The person who answered also said were supposed to tell the employee ??? that shouldn’t be our job to tell an employee. I understand the person is new but there should be someone with him training him.

Went today and food was terrible. White rice was WAY undercooked and crunchy. Veggies (broccoli and cabbage) were raw, definitely not cooked enough. Although they brought out "fresh" honey walnut shrimp and orange chicken, both were dry and cold. They also give ZERO sauces even tho we bought veggie spring rolls and forget about napkins or forks.. Definitely don't recommend and won't be back ourselves.

The door dasher dropped my order and there were 2 items missing. I called the door dasher and she mentioned that she got a sealed bag and she can't open to check. So I called the store and they said that they could not credit the amount back to my account and I had to call door dash. Panda Express offered store credit "that's all we can do for you". But I did not want store credit because I will never buy from then. This is very frustrating when the store makes a mistake and they can't fix it. As a customer, I should not go through all this to fix a mistake that was the store's mistake in the first place. I would never order from this store again and I will send my feedback to door dash.

Our experience was absolutely ridiculous! We began trying to order but the girl at the counter was barely listening and then tried to complete our order before we're done ordering, then gave the last of the sesame chicken I ordered to the person behind me, put our 3 plates off next to the register getting cold for about 10 minutes then when the other girl picked it up as we were paying then decided to put it under the glass. After we paid, we continued to wait another 30 minutes for the sesame chicken. In that time they were serving the chicken to people behind us. When I asked for a refund because I was tired of waiting about 45 minutes to get my order and eat my dinner. The gal offered me store credit because "they don't do refunds". Then one of the other girls took my order back out of the case again putting out to get cold, then the chicken was done for the 3rd time, I assumed I'd finally get my order then again the chicken was going to others then I asked to have my order redone because this is the 2nd time it's been pulled from the heat and if it wasn't getting cold it was most likely getting gross, they told me they'd do it. Which was a lie because again they were running out of everything we ordered and asked if we wanted something else or we'd be made to wait another 30 minutes for everything to be completed by that time it would have been over a hour and a half by the time we'd actually eat. Which was not happening I told my husband I was over it to get a refund and I walked out as soon as I walked out then they told him our order was complete for the 10th time because the first 9 times they said our order was complete except for the chicken again and then we were missing the shrimp. Then to top it off the small carton of shrimp on my husband's bigger plate was all vegetables and 1 shrimp. And when I finally received my double sesame chicken there wasn't even enough to fill the 2 sides and my chow mein was cold. Needless to say we waited almost a hour to get our order it was no way as full as all the other orders before and after ours, the food was mostly vegetables and cold. I will never go back to this panda ever again! I was disappointed in every aspect of the word. If I could have I would have given them no stars whatsoever

Ordered through app. After waiting at counter 10 minutes past pick-up time I was informed that one item was not available. Waited another 10 before they could get that together. 3 entrees, no fortune cookies, no napkins as requested. Kitchen receipt instead of order receipt, so cannot send feedback to Panda. Also App did not show Teriyaki Chicken. They said it was only available for walk-in order. Watsonville Panda is the worst I have ever visited.

Panda express is so good and most of the time healthy and I love how they added the greens to their menu. When I do pick up sometimes they forget the things that I ordered and I just emailed corporate and they sent me two gift certificates and I thought that was very classy. We have to remember that we all make mistakes but the way we make amends is very powerful. Thank you Panda express I'm still a customer!