Panera Bread

This location has consistently provided poor service. Our food always looks like it went through a tornado before it got to us. Today I watched an employee answer a personal call while preparing food, never taking off or changing gloves when handling both the phone and food. Consistently slow even when mostly empty (3 other customers in the store). Too expensive for the quality provided.

This location is really a hit or miss. Today was a big miss. I ordered delivery, 2 sandwiches, 2 drinks, & soup. Only received one drink, the grilled cheese sandwich had to of been put in the microwave because it was completely stuck to the wrapping with cheese, the smoothie still had ice chunks in it and was very watered down, no utensils were included, and nothing was checked off on the receipt before being picked up. Still trying to get ahold of the restaurant to get a refund.

Stood at the front counter to order for over 10 minutes. The manager walked by twice and didn’t offer to help, grab an employee or direct us to order or kiosk. Finally, guessed to order on the kiosk and then system had an error. Informed employee who looked disgusted she had to help. Given wrong drink sizes and sitting area looked as if it hadn’t been cleaned all day. Even if they were short staffed the amount of trash, dishes, and unclean items outweighed the busyness of the restaurant. Totally unacceptable and the manager should be embarrassed by how his store looks and employees work.

I love Panera but today they mauled 3 of the 6 bagels when I asked for them to be cut in half. The server put them in the bag this way for me to take to go and didn't mention that there was a problem. I didn't see it until I got home. One of the bagels is actually missing a piece. 🙄 I understand that the machine sometimes messes up, but to leave them this way is really not good customer service.

Ordered from website and tracking showed picked up from grub Hub they picked it up and lost it? The 5 star rating is for Katy in the store. She Jumped on it and corrected my order in a quick and accurate manner. She even called to make sure I got my order and if I enjoyed it. She went above and beyond. If I had a position in my office I would try to steal her from you. An actual employee that cares for, and about the employer. (rare).

As far as delivery goes terrible place, three times in a row they forgot a straw, no big, called and they made sure the straw was there, only forgot the croutons (2nd time as well that this happens) for the soup, napkins and a spoon. Called to complain and the manager provided an excuse for it and absolutely no solution or compensation. ‘Not going here again ever. Ridiculous.