A&w

This place has gotten lazy. They had mixed up my order. Gave it to someone else. The person ate out of my bag. Returned it and the cashier tried to give it to me. The manager acted like it was ok. He tried to take the bag to the back but I wasn't having it. I had to stand right there to watch them cook me a whole new order

So I celebrated my birthday a few days ago and I got a email notification that said I could redeem a regular size root beer float before the end of February. I have never been to this location before as I recently moved into the area. The store was not busy at all and I went up and placed my order and showed the cashier the email I was sent. After a couple of minutes, I walked up to the counter to ask about another menu item they had. After answering my question, she then said that I'd have to bring in a printed copy of the offer, which was one of the 2 options available in order to redeem the offer. At first, I was understanding and willing to come back at a later time with the printed coupon. This is where things turned sour when she then claimed that I had walked in a few days earlier and that I had already redeemed the offer. Having never been there, I clearly pointed out that this was not true and that it was my very first time at the restaurant. She then asked when my birthday was and I promptly told her the date. The cashier said that I had been in the drive thru previously, gotten the offer, and then called in a few days later to complain about what I received. I was absolutely baffled at her accusations and not wanting to cause a scene or argue with her any further, I left the establishment. This cashier was very rude, made a false accusation, and then couldn't keep her story straight. I'm a bit shocked by what transpired and I have a great respect for A&W, but I will not be returning to this location any time soon.

They exposed a root beer float handing it to me in my car. I had to go inside to deal with it. I was immediately verbally attacked by some old foreign lady who yelled in broken English. Also charged me 1.20 after paying for my order to get ketchup. Disgusting unsanitary place inside. I have filed complaints with the bbb as well as the health department. I video recorded part of the exchange, which will be on social media shortly.