Express Japan

This is usually my go-to place for food whenever I'm at the mall. Sometimes it takes a little while to wait for my meal to get finished here, especially during busier times, but I've never personally had a problem with poor service here. The flavor does taste a bit more rushed than in other teriyaki places, but I find it addictive and enjoyable, especially when I get beef with fried rice.

Sitting here waiting forever for my food because one guy is doing all the work when I realize y’all have “express” in the name. Get called up to my plate, along with some stranger to ask if I want more sauce, because I want to get closer to some stranger because you don’t know how to put sauce on food. I’ll grab fast food from a different place next time. Had to give it one star, zero isn’t an option

it’s supposed to be a fast food place, it took them 30 minutes to get out order out!!! instead of cooking the food younger kids were talking laughing while 8 people were waiting for the food just like us, I will never stop by again they were confused about the orders they didn’t even know what they were doing!!!! they need real cooks…

The food there didn't have much taste to it but I do like how it's not as greasy. The cashier lady on the other hand was really rude. She asked me something and I couldn't hear her so I asked her if she could repeat that, then she just gave me a mean look. Like, what does she want me to do? It's not my fault she can't speak louder. I saw other reviews on this location of a rude cashier lady and that might be her. I'm surprised they still have her there if she is this rude to customers. I will not be going back to express Japan.

I was waiting for my order to be taken but the lady behind the counter was talking on the phone. As soon as she was done she started talking and laughing with a coworker for almost 5 minutes. I walked even closer to the counter showing I was ready to order and she looked at me for one second and then turned back to talk to her coworker. I said I was ready to order and she turned around and rolled her eyes. What the heck are the managers doing, did they really hire this girl? From what I could see from another review someone described a cashier person ignoring them and rolling her eyes. I hope the manager looks at these reviews and see how unprofessional she is to determine to fire her or not. Thanks for ruining my experience at the mall.