Baskin-robbins

We stopped in for a treat yesterday and the place was a mess! The employee was scrolling on her phone in the corner and did not even greet us. The sundaes we ordered were sloppy and had hardly any ice cream in them...mostly toppings. All...and I do mean ALL...of the counters were dirty with dried ice cream, toppings, an empty milk carton and trash! I was appalled the that girl was not busy cleaning instead of playing on her phone. A very disappointing visit.

I special ordered a cake for a child's birthday. They sold me the wrong one and said well it is the same size and will feed just as many people. When we complained we then got banned and told to go find a cake elsewhere. I would of if I thought I could of before the party, I was on my way. Major disappointed kid. Never again. From now on we will go to Dairy Queen.

The ice cream is great. The service not so much. The first time I walked away as the two kids working were sitting on the counter with their feet up on the freezer. The 2nd time the young man had no greeting, no smile and I felt he had no interest in serving me. These kids working here need training in customer service.

A large white family gets served as we are waiting in line. They all step off to the side, sit down, and begin to eat their ice cream. We walk up to the counter, make eye contact with the young white teenage male server, and he turns around towards the employees only area. I clearly see him just sit down. We wait for several minutes the only customers in line. He then comes back out and hovers over one of the frozen bins to the left of the register. I walk over and ask if he is ready and he replied, "sure" in a lackadaisical way. We finally get service with the young man constantly staring at my wife's tattoos and avoiding eye contact with me. As an interracial couple we found his actions disturbing.