Zaxbys

This was my first visit to a Zaxby's. It was disappointing. I ordered 10 piece chicken fingers. I feel it was over priced ($13) for not coming with any sides when the pieces were so small. It came with four sauces so I asked for one more. At this point I had not seen the Chicken fingers yet and was thinking four would not be enough for ten pieces of chicken. I was told that I would be charged for another sauce. After leaving with my to go order and opening the box I found a bunch of small pieces of chicken. Not what I expected. The more disappointing part of this experience was the chicken itself. It was dry and took effort to bite through and chew. This tells me that this chicken must have sat at the warmer for too long because the center was not the same consistency. They also had my food out immediately. Yes, fast is good but not when the food is not good. I ordered such a large quantity because I was expecting to have leftovers for when I got off work. This was not the case. I'm glad I did not order the five piece meal that I was originally considering. I've been thinking about my experience and whether or not I'll give them another try to see if this was a fluke. Here are my considerations. It was late in the day, 8:30 pm. But the quality of food served should be consistent regardless of the time of day. I would have gladly waited the few minutes it takes to fry chicken. The pieces may have been what was left in the warmer because of it being late in the day and may be larger mid day. But once again what is served should be consistent through out their day. Price/value is subject to opinion. In this situation I base it on quantity and quality. I feel they came up short based on what others offer. The staff was friendly. I'm reluctant to do business with this company again. If you do choose to give them a try I hope your experience is better.

Food was old, not even close to fresh.... Strips dried out, fries not even warm, toast was not good. Wings with tongue torch had minimal sauce. We had 2 different flavor wings and the boxes were not labeled so we didn't know who's was who's?? The lady at counter guessed but didn't know. Tables were mostly dirty. Several employees not busy.

AlyssaBeth took great care of us tonight!! She was so friendly and attentive to us. I couldn't remember what the number for the meal I wanted & she patiently helped me with it. She had a smile for everyone in her line! Khloe also helped me with a forgotten item (the drive thru was really busy when we got there) That's the kind of employees that keep your customers coming back !!! 🙂🙂

Very bad service tonight in Van Buren AR , we ordered inside the lobby, our order was to go, and are order was given to someone in the drive thru. Then we spent another 20 minutes waiting for our order. Not only was our service bad but the drive thru customer didn't get what they paid for.Will not be going back