Subway

Our food is wrong every time we come here. We have mobile ordered three times in a row, and ALL THREE TIMES I paid extra for avocado on my sandwich and haven’t gotten it a single time. The third time, my husband checked my sandwich when he went to pick it up. He told the boy at the counter that it was supposed to have avocado, and the kid just says “yeah we’re out”. Okay well we paid extra for it, so a refund would be nice. Told us he couldn’t give a refund and we’d have to call tomorrow for the manager. They also gave my husband the completely wrong sandwich!

As sad as it is to say, Pam is the sole reason I dislike going to this store. To start with, she always has her mask below her chin and seems to be smacking on gum. But aside from that… My first experience with Pam, I walked into the store (no one else was in there) and you would have thought I was the one working - she didn’t say a single word of acknowledgement even after I said “Hi, how are you doing?” cheerfully. She then proceeded to sloppily, slowly, and quietly make my sandwiches (she put all of the toppings in the middle of the flat bread and folded both sides up like a taco… You can’t make that up). +When I asked for more ranch she had an attitude and made me feel like a hassle. I figured maybe she was new or was having a bad day. Came in a few days later and she was there again. No greeting from Pam, but the other worker did greet us. While we were deciding what we wanted, a man who had mobile ordered a wrap came in. The guy was very polite but said that his wrap was really hard, he had wanted the meat cooked separately, not the entire wrap cooked. I understand mobile orders can be complicated, and he seemed to understand that too. But Pam was very rude, rolling her eyes and huffing, she said “well, you shouldn’t order a wrap then”. Thankfully the other girl made our sandwiches since Pam was dealing with that. Third encounter with Pam was today, I was the only customer in there. Someone else greeted me but Pam did not acknowledge me yet again. I waited at the counter for a minute to see if she would initiate the conversation like “Hi, what can we get started?” Or something. Awkward silence then she spoke “Well are you ready?” I was. She did a better job with my sandwich this time, I will give her that! It just grossed me out that she had her mask off and was chewing/mouth breathing again. The other lady cashed me out while my sandwich was in the oven (Pam was just standing there) and then the other lady went to the back. Pam tried to charge me again and the lady came out of the back to let her know that I had, in fact, already paid. PLEASE TRAIN HER BETTER OR SOMETHING. I understand how customer service/food service is, but she should not be working that type of job the way she is.

I frequent the Troy Subway when I'm in that direction. It's a clean and fairly quiet Subway, but the folks who work there seem so unhappy and annoyed when I try to be pleasant. Sometimes, their veggies look a little sad, but I have never had bad food and they do lay on the generous amount of sauce! Will continue to frequent them, but just bamboozled that a business that supports the local community just doesn't seem invested in being friendly to the customers.

One of my best friends went there and had a terrible experience. The two behind the counter were very rude and didn’t even greet her, she and another good friend of mine were ignored and their food was made incorrectly and when she tried to correct it, she was given a snarky attitude. if i could rate zero stars, i would.

If I could give zero stars, I would. We have been taking advantage of the in-store pick up instead of waiting in long lines at lunch. We have ordered 4 times in the month of May & each time something is not right with our order. Its never a difficult order. Today they forgot cheese on 2 salads. Last week they have me a 6 inch instead of 12. I'm beginning to think they can't read. And no one in there anymore is friendly.

Terrible Terrible customer service! I walk in as there are 3 people standing behind the counter not one acknowledgement at all wait 10 minutes before anyone tried to help me and the first sandwich I ask for they tell me they have to go see if the have the bread as there was a whole tray right behind them I walked out. These employees need to realize what good customer service is!