Sonic Drive-in

I usually avoid this location because of past experiences never being good anyways, and wish I'd followed my policy of driving further to the one on van dyke and 16 mile tonight too. I ordered a medium Oreo blast with cookie dough pieces, caramel, and hot fudge thru the app mere minutes before pickup(ordered from Kroger parking lot on 16 mile before heading straight there). Usually I don't make a big deal of things if one maybe two things are wrong. But what I received was unapologetically wrong, pretty much an insult; a random small Oreo shake with caramel(could only tell it had caramel because there was some on the side) that I firmly believe the staff found on the counter. Possibly an order through a food delivery app because it still had the sonic app sticker on the lid. I didn't realize it was wrong order until arriving at home because I was sharing with my toddler. She enjoyed it I guess, just know I gotta go elsewhere for quality ice cream, either different location or franchise.

This location has yet to make the Blast the way we order it. Cookie dough with added peanut butter and hot fudge. Most of the time we get maybe one of the additives but never both. Yet we are always charged for the extras. Super frustrating. This time one had PB, the other had neither additive, they both had very little cookie dough, and had whipped cream which we didn't ask for. It's not a complicated order.

I'm sick of this.. The prices are high for the quality of food and not only are the portions small enough already, the staff don't even ensure that the containers are full. I'm pretty sure I didn't order a child sized order of fries half filled, fried chicken breading, and a tasteless burger, but that's what I got.

First time going here. Absolute horrible customer service. Waited 15 minutes to order. Once I got to speaker to order a shake the lady rudely told me they can't make shakes because too many people ordered them and now their "runny". Sounds like pure laziness to me. This place needs a turnover in management according to the amount of horrible reviews. Attitude reflects leadership.

I keep giving this place chances on something simple as a drink, but I keep getting met with issues such as complete attitudes before I even speak to what I believe are crossed or contaminated soda lines mixing my drinks. How many times will I go to order something as simple as a Diet Coke and receive a Dr Pepper, or ordering a Diet Dr Pepper and receiving a root beer? And getting met with attitude instead of just fixing it or checking the line connections. And please, some of the employees’ attitude are the worst. How did you just open and you already have an attitude before I even say hello? I don’t know if this place has been under new management in the past few years, but I know 2014 Sonic @ John R is very different than 2020-2022 Sonic @ John R.

Was supposed to get half off some items if I ordered online.... Paid for my order... waited 20 minutes in the stall (like it told me to) ... Ordered at 721pm... 741pm still no food... pressed the button 4 times only to get told they were closed, drive thru or walk up only... Waited at the walk up another additional 10 minutes for the food that should have already been done and ready to go.. this is absolutely ridiculous. No where online did it say anything about being closed and drive thru or walk up only. It said my food would be ready at a certain time and brought to where I pulled my car up. The lady at the window was rude also and gave us old fries and old chicken, she also forgot the cheese for our pretzel so had to go back up to the window a second time. This has been an awful experience and I will absolutely never come back here.