Ihop

The Server was very good! Even doe their were only 2 on duty! 1 manager had to help in the Kitchen, while the 2nd was gone for hours on a supply run, which we never noticed his return from! So, lack of menu items and over 30 minutes to get our orders! Along with 3-4 other tables of patrons! And 3-4 delivery drivers also waiting on orders, it was easily one of my 2 worse times at that location!! 👎

The hostess took her time greeting myself and family which is always red flag.. They were out of at least 1/4 of the menu. Waited 25 minutes before a waiter even took our drink order. Waited almost an hour for food. There were no napkins. Had to use plastic ware for food. Manager never came over to speak on behalf of staff or anything. Had the nerve to include %15 gratuity, which isn't an issue, but, for service like that, you're basically making me tip. The waiter did apologize and I actually sympathize with her.

If you want curbside pickup from a restaurant that offers curbside pickup, then don't order from here. I got to this location, clicked the link to let them know that I arrived... and waited. Next I called them at the number specified for curbside order pickup ON THE SIGN. No answer, just a busy signal. I called eight more times over the course of fifteen minutes. Busy signal. So, with my knee recovering from an injury and my small child, I got up and went into the restaurant. I'd ordered curbside for these two reasons, and wanted to avoid unnecessary walking. My order was just sitting on the To-Go shelf (for people to walk in and grab their orders- not the curbside service) and I was directed to fish through the orders and find mine. No answer was provided about the continuous phone busy signal even though I mentioned it twice. Would not recommend.

Service was really fast. The place was empty or mostly empty but that wasn’t a problem. The waiter or host was helpful and kind. But the most important thing of all was the food was delicious. I always thought that IHOP only served pancakes and breakfast meats but I had no idea that they sold burgers and good burgers and that too. Overall I was impressed the only thing I didn’t like was the location. It’s not the IHOP branches fault but the location didn’t seem very safe and there was a Elderly woman tweaking at the bus stop close by.

This location is crying out for an overhaul and new management. The owner should be ashamed and embarrassed and the IHOP brand would be appalled to see their name on this place. Top 3 reasons I will never go back: (1) The employees were out of uniform, yelling to each other as if they were at home, cursing, and blasting music from the kitchen which you could hear along with the music playing through the restaurant speakers. (2) The busboy used the same cloth to clean the tables as he used on the seats and we never saw a water change. (3) The tip is automatically added to your bill, no matter the size of your party -we were a party of 2- but it's disguised as a tip/service fee, so if you aren't paying attention, you will add a tip on the tip line, thus double tipping your server. This place will never get my money again. Grade = F