Culver's

Came here because I was watching videos on Facebook about which is better, What A Burger or Culver’s. Disappointed is what I describe today’s visit. I thought burgers were made to order? Shakes as well.? We placed our order online and we’re told it would be ready in 5 minutes. That wasn’t even enough time to get on my shoes and get in the car. That isn’t enough time to grill a burger. I should have known from this moment it was a typical fast food restaurant.We got there and the food was sitting in a warmer bagged. The shakes in the reach in cooler. Food was cold. Burger patty was dry from sitting for so long. You can see from the pic how dry the patties were. The shakes weren’t filled to the top or had any whipped cream. We ordered the bacon burgers. No bacon on one of the burgers. Cheese curds were hard and cold. What’s ironic is that the store wasn’t even busy. I wouldn’t have mind waiting for fresh food. It was Nothing but a bunch of teens running the shift. Everyone on there phone. What A Burger tops this place. We were excited because we thought they were freshly made burgers and top notch shakes. Instead we got a fancy MacDonalds visit. Don’t waste your time.

This location definitely doesn’t meet the Culver’s standard. I have been here twice now and both times were disappointing. The first time, I ordered a spicy chicken sandwich and took two huge bites because I was starving and the middle was cold. They replaced it with a new one and I was happy albeit a little concerned for food safety. The second time was today and I decided to leave a review after a second bad interaction. The guy working the cash register sounded irritated but we noticed he was training someone. Figured that was the reason and let it go. They forgot our drink and the poor kid had to run back and get it (he was really nice). We pulled forward and double checked our bag and saw that the fries we asked for were never added to our order. We were too lazy to go back through and ask for it so we drove off. I ordered a vanilla malt and while drinking it I noticed chunks in my malt. Figured it was just the malt powder not thoroughly mixed but it was actually cookie dough? I mean I like cookie dough so I am not complaining about that but I definitely didn’t order it in my drink. I hate to complain but I want to see this place do better.

The food is good. However, after waiting almost 20 minutes to get our food, we were dining in, then they didn't give us 2 of our sandwiches. We waited another hour, yes you are reading that right. And hour to get us 2 chicken sandwiches. We suggested making it ourselves, speaking with a manager, giving us our money back, and giving us hamburgers instead of the chicken in case it was too hard. But nope, we finally got our chicken.

Culvers is always a decent go to. But this review isn't about the food this is a HUGE thanks to Max! While we were eating our dinner Max was one busy guy. Manning the front counter, fixing pop machine, getting orders delivered. It was a pleasure to watch a young man go above and beyond with a smile on his face the whole time!!! Great improvement from prior employee interactions!!!

I ordered a butter burger with a gluten free bun, I got a microwaved, WET, gluten free bun in a plastic bag in side of a paper bag. I got my burger cheese and bacon separately in a box, cheese all stuck to the box and it was cold, definitely not cooked to order as I read online. Definitely was wondering why they didn’t just make the burger before sending it out…? Everything was tasty, just a very strange first time experience lol