Five Guys

Sadly not the best experience. Wanted some fries and malt vinegar and the portion size was very disappointing. The is the first time I’ve seen a five guys actually measure out the amount of fries they serve. The entire point of going to this place is because they have huge servings and it’s always plenty to share with friends. Sadly, there was barely enough for one here. I also had to wait about 20 minutes for them to be made. I appreciate they’re being made fresh but it shouldn’t take that long. Seems like there’s no common sense being used to serve customers and it’s more about following a process than problem solving. Won’t be going back to the store. I don’t go to a five guys often. Just occasionally, will make sure to time it when I’m near alternative five guys stores. Hopefully their ‘cost cutting’ measures don’t come back to bite them. Such a shame because I’m sure the amount they think they’re saving per customer is marginal compared to the amount they lose when those customers go elsewhere in future.

Ok so against my better judgment to revisit a place I've tried before and really disliked I wound up going against my better judgment due to being hangry I saw this establishment and thought hey this is their chance at redemption. Ha I was more disappointed this visit compared to my last one. For starters we ordered 2 shakes one with whipped cream the other without so after waiting for about 15 minutes just for the shakes to be made my first shake was correct but the second one the young lady behind the counter wanted me to take a shake that had whipped cream on it I explained to her that the one I was waiting for had no whipped cream she keept telling me it was indeed mine so I had to show her the recipe to what exactly I did indeed order with out whipped cream. She scoffed and remade it. Then we waited another 15 minutes for our food my grilled veggies sandwich half of the grilled items where not grilled. Great customer service. I definitely would give zero stars if it was possible.

The magic is gone. Today I felt like a kid that just discovered the truth about Santa Claus. Over the years we've been to many Five Guys in California, Arizona and Tennessee. Every time our number is called to pick up our order from the counter, I'm eager to retrieve the order and peer in to see how many extra fries we were given. Honestly, the experience makes me feel like a kid again searching for that cereal prize. Today was like no other day, the anticipation of being able to reach into the bag and grab one of the overflowing/cascading french fries was quenched with the reality that my large order of fries ($6.49+tax), was just that, a large order of fries that were neatly contained in a large cup (same size as their medium drink). Not one fry more nor one fry less. Honestly, if this was my first Five Guys experience, I would seriously question the value of my meal for future consideration. I'm hoping that this was just a mistake, and not the new direction of management or ownership with the blame to be placed upon Covid. There were no physical people in the establishment waiting on orders in front of us. Our order took a whopping 12 minutes to complete (2 Jr bacon burgers and a large fry). The burger and fries as usual were delicious. I notified the crew member at the pickup window that the amount of fries that was in my order was missing the normal portions. I stated that this is the first time I ever received a skimpy order, and asked weren't they supposed to put extra fries in the bag as regular practice? No response, no restitution to compensate the extremely overpriced product. Will this discourage me from returning to any Five Guys, No. But I will check my future bags upon pick up and immediately address any problems or commend for a job well done. * Update... This originally was posted with 4 stars, however to add insult to injury, hours after posting same review on their corporate website, I received a phone call from an associate from the restaurant who rudely questioned the validity of my order. After repeating to him a few times the information on my receipt, he acknowledged that I had dined there, and offered a complimentary replacement of our meals. I declined offer, won't be coming to this location again. However, I did take my niece and her daughter to another location (Menifee) for her birthday, she loved it and became an instant fan... Oh yeah, they hooked us up with fries!