Starbucks

This is the slowest Starbucks I have ever been to. I sat in the drive through line for nearly 30 minutes for a caramel Frappuccino and 3 cheese danishes. When I finally got the danishes, it took more an additional 3 minutes for them to hand me my drink. I was sitting right there watching the guy “look” for my drink and it was on the counter. This has become a repeat thing and as much as I love Starbucks, I am about to cross this location off of my list as a possible stop to make when I’m coming through Sumter.

I travel for work. I visit numerous Starbucks all over the state of South Carolina. I just received the worst customer service and major bad attitude at a Starbucks that I’ve ever had. I ordered a Hot vanilla latte and what I got was cold. Then when I asked if there was a way to heat the coffee up I was instructed that if I didn’t want it to be cold I should not have asked for foam on top of it. I ordered a vanilla latte and apparently that can’t be made hot at this store. I also had to wait for 15 minutes for a breakfast wrap that was not a wrap. It was hard as a rock on the outside and on the inside was cold. The best way I can describe it is as a hard and tasteless hot pocket. it should not be called a wrap. I know the name of the sandwich is not the stores fault, it is named by corporate, The so-called wrap had no taste. After asking if the coffee could be made hotter and getting the attitude that I did, I pitched both the sandwich and the drink and left the store. I wish I could say this was the first time I received poor customer service in the store but sadly it is not. However it will be the Last time as I will not stop at the Sumter store again.

Starbucks needs to work with there staff on customer service skills. If no one is in Starbucks and a mobile order was made 10min early and you show up and have to wait ten minutes practice on doing better. if the coffee girl does not know the policy for the Mobil orders it’s on line she can go and check it out and get better at her job. But being disrespectful to customers is not the way to move forward in your Job. You know who you are.

I’ve been a barista for Starbucks for over 10 years and been traveling the country codependent on Starbucks and this might be one of the worst locations. We arrived and waited for the store to open. They never opened the drive thru I asked if they weren’t using it and they said they forgot. There were 6 baristas all just standing around not enthusiastic about their job. The pastry case wasn’t ready. Sirens eye was no where near where it should be. And they had barely any of the supplies to operate. The coffee was made wrong and there was no way I was going to address it. Waste of my time and money. Don’t go here!