Panera Bread

I've been buying my fav food here for a bit now, which is Chipotle chicken / avocado sandwich. Today at 6pm I ordered 2 sandwiches in the drive-thru and left. Found out the chicken was partial raw on both sandwiches. Went inside to get a new sandwich and the lady there was nice but the "manager", Kayvon, gave me that life less customer service treatment. Now, his approach is horrible for a manager. I told the lady about the situation, then I told Kayvon that the chicken was raw. He goes and say that the chicken was already processed and cooked before it came to them, so it's not on them.. I get that. I was all calm and collected.. This guy asked me if I wanted a refund or a new order. I told him nicely that I want my sandwich remade. He said, "well, if you getting a new sandwich the next one gonna be the same", well I get my sandwiches here all the time and it's not like that all the time. He could've just said that he'd make sure that its all fully cooked? Seriously.. PINK / SLIMY CHICKEN = RAW. Attention to details.. smh. Anyways, Laura is supposed to be the general manager. I'll call to report this to her in the morning because what I got from what Kayvon said, eating a raw chicken from Panera is a NORM. Is that right? Anyways, have a good day. 6/2/22 - Update. Ok, so yesterday, I was complaining about the manager, Kayvon, but seriously...I left the 2nd sandwich I bought for breakfast from yesterday after a retake of my order and surprise, surprise.....the chicken was RAW!!! AGAIN!!! I was dmb and tried the chicken thinking maybe it's not raw, maybe it was from the bell pepper or whatever that red veggie is...NOPE!!! DISGUSTING!!! RAW CHICKEN ON MY SANDWICH AGAIN?!!!! I've been getting my sandwiches usually in the morning and it's usually fresh/amazing. That one time I buy in the afternoon and it's raw chicken with blacked out avocado?! I cannot....

Very clean place with a friendly and helpful staff. My mother has dietary restrictions and she was ordered a salad with dressing on it that contained ingredients she cannot have. The staff there found out what was in the dressing and replaced her salad without a single issue. My food was really good and so was the rest of my family's. It was a much needed good experience.

These people WORK! I love ordering from this store!!! Fabulous Fabulous customer service. And fresh food is always delivered frim this particular store on time, to my little gummy bear on his job ( while he is at work). Great selection of food that's served fresh.. Thanks so much for all your hard team work and insightful care for your customers.

ALL the staff were friendly, happy, helpful & extremely kind. When I say all I mean the female cashier, the two ladies in the kitchen, the manager, I mean them all! As a vegan and a person with allergies they went to great links to accommodate me! I could not have expected better support from any restaurant!

I did a catering order here the first week of May 2022 for 80 people. this was my first time. I ordered online and and did a la carte as some of the bundles offered was more than what we needed as well as out of our budget. My order was ready at the estimated time. The manager greeted me 8:00 in the morning with s big smile and super energy! I need to have what she had for breakfast. The items were packaged and ready to go when I got there. Another associate helped us take the items to the car and he was delightful as well. For the a little under $200 I literally had "catering in a box" lol (someone is going to patent that phrase). In addition to getting the order perfect, there were napkins, sweeteners, stirrers, cups, tops, cup holders, TONGS....yes there were plastic disposable tongs in the bag!!!! I think there were small plated in there as well. I have done a lot of breakfast orders at different places but Panera definitely understood the assignment!

Although the food at Panera Bread is delicious I have CONSISTENTLY received the wrong order when visiting this specific Panera bread especially in the morning. Even when politely getting who's ringing up my food to repeat what i asked for I have found that time and time again my order is wrong. All i ask for is no cheese and its very disappointing to have to keep experiencing the wrong order over and over again.

I order salads for delivery from this place and they keep giving me the wrong dressings. I’ve even called the manager and he said he will have a word with his “new” staff about paying attention to details. 3 days later I order the same salad and even put in the order comments to get the dressings correct! Still the same issue! WRONG DRESSING. guess I’ll start going to chill fil a for a salad instead because it’s their pleasure to serve!

Ordered the two new chicken sandwiches, tomato basil cucumber salad, French onion soup, and Mac and cheese. The sandwiches were very dry with very little aioli sauce. For me the most disappointing was the lack of basal in the tomato basal cucumber salad. There was absolutely no basal in it and very little red wine vinegar. I think I’m finally done, especially with the price of eating out.