Subway

I ordered a Turkey, Bacon & guacamole signature wrap from their menu. Instead of Guacamole I asked for ranch. Somehow this was no longer a signature wrap and I was charged an extra $.75. They did load the sandwich up and it wasn't bad. I did see the manager "Amber" and asked about the price difference when it is clearly marked $6.99 on the menu. She told me that's how they told had been told to price it. I then asked for my side of guacamole at which point Amber left and hid in the back. Not sure this is how customer service is supposed to be? Subway has always been a nice go to place for a quick delicious meal. No more for me... It also seemed it wasn't just me having problems with this manager today as someone was complaining about his sandwich not being made correctly and as I was leaving another customer complained about the tables being sticky & dirty. Having a restaurant run this poorly inside of a Walmart reflects badly on not only Subway as a chain but also on Walmart for having them in the first place. Note pictures attached to this review evidence the $6.99 I was expecting to pay for this signature wrap. Note that when two employees are working, instead of the manager going outside to smoke that manager could assist the employee so that someone ordering two sandwichs can eat together at the same time. Instead one sandwich is made and allowed to grow cold while the single employee makes the second sandwich so that the manager can go outside and grab a puff.

Went in at 7pm and people waiting in line but nobody was at the counter... a paper sign was there saying, "be right back"... I ask one of the customers in front of me how long they have been waiting and they say," the girl said she needed to run to the bank to get money for the draw"... I said, what bank is open at 7pm???... The other customers left, and then a girl appears from the back... I asked, are you guys open? She replied, I'm on break and walked away. Their shifts are posted on another sign... she started at 5pm... NEVER had seen such horrible customer service... If I could give negative stars... I would.

Hector was awful he absolutely didnt want to be there was in slow motion the whole time told me at noon theres no meatball left really?? So you plan not to do meatball rest of the day? Had no flatbread took 15 minutes each person infront of me waited 45 minutes to be told he doesnt have what I want. Great service

After a long time I noticed the excellent customer service at a Subway....!!!! Their employee name John..a big round of applause for his customer service. Great job. When I ordered with him a veggie delite sandwich,he said are you vegetarian? When I said yes, he cleaned the space, changed his gloves as well he went inside and brought seperate knife and cutter.!!! Even sandwich made by him was very nice. Very polite and respectful employee too. Keep it up good work..!!!