Dunkin'

I ordered some munchkins through dunkin app for drive through pick up today at 9:57 PM on July 11th, but the store employee simply refused to serve me the order saying he has to close the store and nothing is available, even though the store closing time on app appeared to be 11 PM. Not only the store employee refused to cancel/refund my order, he started shouting at me forcing me to drive off. This is simply unacceptable. I am shocked to see this kind of customer service where store employees are empowered to mistreat customers and not refund their money in the event of not being able to serve the order. I have never had such experience ever at any store where I would have paid money to get nothing in return. I urge store owner to look into this seriously and strive to keep the reputation of store intact by not letting such employees mistreat the returning customers.

I find it hard to believe that there are so many 1 star ratings for this location. It makes me sad to see that. This location has been part of my morning routine for about 2 years now, and honestly, the customer service has been nothing but great. People should honestly just ask to speak to a manager before lambasting a location because they had one bad experience, but some people have no tact apparently and would rather air out dirty laundry to the masses. Well, let's get to why this place is honestly the best Dunkin' around. First of all, you go to Dunkin' for what. Coffee and a donut or a bagel. Well, my go to for bagels is right across the street, but when I need the pick me up of a Cold Brewed Coffee, this place honestly has THE BEST most consistent COLD BREW around! On top of that, Alex (I'm not sure what his whole stake is in the location, but he is at least a manager) is a great guy and would do whatever it takes for his guests, I thoroughly believe that. The morning crew at least has a great attitude and excellent customer service. It's not easy to be cheery first thing in the morning, but this crew always welcomes you and wishes you a good day as you drive off. Give them a chance, you won't be disappointed. I will agree, that when stores open up, parking is a bit of a challenge, and the drive thru line can be long at times - but I have my back up places across the street too. Otherwise, I am sorry, but this Dunkin' "it's worth the trip".

Service is horrible! After waiting about 15 minutes at the drive through although I ordered through the mobile app 5 minutes before I was met with rude customer service! The man literally yelled at me because I didn’t know what he was saying to me. Definitely so not come here if you just want a good cup of coffee.

Very poor customer service. After patiently waiting in the drive thru for 20 minutes with only one person in front I had to deal with a rude staff. The young lady at the window was rude and didn't know how to properly communicate nor how to ring up a promo. She insisted on arguing with me when I tried to point out to her that I was overcharged and refused to take a look at my receipt. She kept telling me it was taxes, that made the bill high. I asked her how can taxes be so high to inflate that amount. Simple math explains that. I was trying to point out to her on the receipt that the dollar amount of the item was more than it should be and that's why it was high not the taxes...smh. She refused to look at the receipt and threw her hands up in the air with a loud sigh and a rude expression. I had to her the manager involved. Dunking Donuts need to properly train their staff.