Gingergrass

Stopped in randomly with my husband on the way home today since neither of us felt like cooking dinner. Dining room is simple, comfortable and clean, in a great location from downtown but unfortunately the views aren't the best, haha. That's totally out of their control, though, and there was lots of great light coming in to make the place cheery! Staff were very friendly and asked right away if we had any special dietary requirements. We were seated fairly quickly, despite the restaurant being almost full and not having a reservation. Unfortunately once seated with menus it took quite a while to be served again; A table of 4 came in after us and were seated, had orders taken and were given waters/cutlery while we sat waiting for someone to return to our table. When someone did finally come back to take our orders we were given water but no cutlery or napkins. Our appetizer arrived and once finished they came to clear the plate and then realized we had no napkins or cutlery. Perhaps they were short staffed or something but it was a bit disappointing to seem to be missed with a larger table receiving better service across the room. Our food was... food. The Pho seemed overly greasy and the sprouts were at the bottom of the bowl so they lost their snappy freshness in the hot broth; everything just seemed soggy, overcooked and bland. I was hungry, so I ate it, but I remarked to my husband that it seemed almost like the 'Chef Boyardee' version of Pho compared to the various other Vietnamese/Asian restaurants I've been to.

We are visiting St John's and this restaurant caught our eye. We did not have reservations but they managed to get us a table and are we happy they did. Some of the best Thai/Vietnamese food we have ever had. The servers added to the meal with great friendly service. We will be passing through St John's again in 10 days and plan to return for another meal.

Delicious! Shared the crab rangoon and shrimp with a friend, and then had the Northern Thai curry. Companions had Pad Thai (said it was delicious) and coconut rice with the lemongrass chicken (also delicious). Service was a bit odd (I got my entree at least 10 minutes before everyone else) but didn't deter. Will return!

My worst experience I ever have encounter in all my life and world travel. This is not about the staff, but the manager. A Chinese belive he is in China and can treat people like the Chinese is treating the Uyghurs by puting them in concentration camps. Something is really wrong with his attitude and customer service. 12 of February 2022 at 6.40pm my wife order a meal for us by telephone. 1 GF Northern Thai Curry, ( mild) and 1 Cashew Chicken with a large rice. When I got home I was surprised and disappointed we had the wrong order, one Hot Northern Thai and one Pinapple Curry. I called the restaurant to speak to the manager and explain we have got wrong food. The manager was not there but the staff would tell him what happened and have him call us. We did not hear back from the manager and after the weekend we called again and the same thing happened. The manager did not called back. We called again later in the week and the same thing happened. We did not got a call from the manager. So after the weekend again Tuesday 22 of February around 6.00 pm I drove down to the restaurant to talk to him. I brought with me all the food. The manager was not there but the staff called him and he came in aoround 10 min later. I explained to him all again and presented the bill where the order was written down. I told him my complaint again that my order was Chicken and Cashew and my wife's food have to be mild. But hers food was very strong and she could not eat it. I did asked him what kind of customer service he was showing us. HE'S ANSWER WAS "WE COULD NOT TRICK HIM" and asked me to leave the restaurant, I refused and he called the police that came around 15-20 min later. I explained my story to the police and they understood my frustration and was agreed that it was a poor customer service and I was in my fully right to complain. But they could not force the manager to pay me back but I could take him to small court.