Daniel's Donuts

The donuts are delicious and well priced for a 6 pack. The two stars are for the change to self serve kiosks. I was the only person in the store and was told no one would take my order as they are now only self serve. It took such a long time to scroll through and order 12 donuts. The whole time the staff stood there and watched me place my order as there was clearly nothing else for them to do at that time. Then I had to take my order number and wait for 5 minutes outside until my number was called. What a complete waste of time! If no one is in store and the staff are free why can't they actually serve you. It would have been much faster and a better experience for the customer. I will no longer get my donuts from the store. I will get them from BP outlets instead where customer service still exists. Such a shame

If I could give them minus stars I would bad customer service and lazy staff. I placed and order for food and drink, they were both packed in the same bag and the drink wasn’t secured but was put on top of the food causing a spillage soaking it all. Honestly no ducking common sense. Conveniently no one answers the phone as well.

I just got to Daniels Donuts and I've ordered a stake and onion pie they gave me a egg and Bacon pie ,instead and have also ordered a vegetarian pie the pies Don't taste very nice not happy with the food and also the gluten free Donuts I'm not to keen on trying either I paid $29 something and I find it a waste of money also with ordering your food from a machine since when did this happen. I will not be coming hear after today's experience not happy don't know why I even gave a star.

2 starts Not for the donuts, for the overall experience. I used to love coming here back in 2016 when it first opened, but now it is becoming a more unpleasant purchase: super loud music which makes hearing orders difficult for collection, orders only through a touch screen machine now makes ordering n waiting lengthier and inconvenient without providing sanitiser upon use. Waiting in loud music with smoking all over the area is just not worth a trip down for donuts. Just ordering from the counter in the past would have made it more fuss free without unwanted contact with a screen + extra waiting time