Five Guys

I understand businesses are short staffed but I placed an online order when I was about 10 minutes away. I got there exactly at the time it said my order would be ready. I know it normally takes a little bit longer...but not 43 minutes longer...this was just for 2 burgers. My web order should have gone ahead of customers who hadn't even ordered yet while I was in the store waiting. However they received their orders before mine. The way the in person and online orders are processed was extremely poorly managed, this aside from the staffing shortage which was visibly noticed. My experiences with Five Guys has been becoming noticably worse and worse, not specific to this location...all of them overall. It will definitely make me reconsider ordering in the future.

Things can add up fast, but at least the quality is there. The thing to be aware of at any Five Guys is that when you order a 'burger' it's automatically a double, unless you tell them that you want a 'small', which is their code for a 'single' patty. If you can, before you go know the kinds of toppings you want so you can help expedite your ordering process and not be the kind of customer who just blankly stares at the menu and says uhh, and I'll take some onions on that, no, wait a minute, make that sauteed onions, and umm katchup, and, ummm pickles, uhhhh . . .'. You get the gist here, right? Speaking of toppings, I love bacon, and love my burgers with bacon, but I've changed my mind on ordering bacon from Five Guys, or any fast food burger joint for that matter. What Five Guys, and most every other burger joint does, is they deep fry the bacon to cook it. Doing this destroys the bacon and its flavor as most places overcook the bacon with the method. It's just not worth the additional price for the bacon because the flavor and the texture just isn't there for the additional fee. Oh yeah, I find that the fries just aren't cooked enough for my liking and i always as for 'extra well done' on the fries so that they eventually end up crispy when I get them. Am I the only one who is bummed that they no longer have 'coffee' flavored shakes? Maybe I was the only one ordering them, but I do miss those.