Burger King

It was a very trying experience to say the least. The breakfast coordinator needs to be retrained ASAP. My order was incorrect twice. First time she overcharged me for my oj. I ordered two,, she charged me for three. I told her I'll just keep it. Then I'm checking my bags to verify order accuracy, and I noticed I wasn't charged for my two sandwiches. I go inside to try to reorder them. At that point breakfast has ended. And the product wasn't available. This same bk coordinator (she told me she was the manager) started to argue with me. She says I should have checked the screen to verify that my order was correct. I told her nothing was on the screen to verify. Then I said please remain professional. If you're the manager, then lead by example. She screwed up my order twice and I'm wrong? Not to mention she was rushing me through my order and had a terrible disposition the entire order. Not smiling with her voice, no smile when I got to the window. No thank for the visit. Nothing, nothing at all. I even spoke to the actual manager about her. He said he would have a conversation with her. But as he and I were speaking, she comes up trying to justify her poor customer service skills. I don't have to spend $40.00 on an order there. I could've taken that money and fed my household for a week! We still are in the middle of a pandemic, and I'm fortunate to still be working, and so should she. She needs to show some empathy!!! I came there today, because one of my sons wanted bk when he was done with his ENT appointment. I ended up getting my whole family breakfast. The sandwiches that she forgot to ring up was for my other son receiving treatment at Roswell. Haven't had an experience like this in a while. But I will end things on a positive note. The two ladies at the counter were nice. The AA girl who gave me my shake was sweet. And the first girl who rang up my order was nice as well. She may have been of Latin descent. Very friendly and personalable.

Burger King is my favorite fast food restaurant. But the only thing I don't enjoy is the wait. They can use more employees with better customer service. Not to mention there nuggets I love them but sometimes they are burned like the cashier's attitude. Better service would be appreciated. But I love them over McDonald's any day.

Dirty.....before entering there was trash strewn around the outside of the building. Not a great way to begin your food " journey" ....food came quickly but booths and floors scattered with debris. Do they actually send associates out to clean the dining rooms? Doesn't look like it at this location ugh! 🤔