Dunkin'

Great Customer service Saturday morning 6/11/22 before noon She was very nice easy to talk to and she knew what she was doing! I even told her this is the BEST iced coffee! I wish I knew her name because she deserves to be noticed for keeping the line moving and doing things right! Clean establishment! Did I mention she even cleared and wiped down the tables and fixed the chairs!

Ordered wraps and hash browns at 830 expecting them to be ready for me when I showed up which I then showed up at 845 and was told that the ovens were shut down for the night and they could only give me the drink I ordered. Then when I asked about how I could get a refund they said I don’t know how to do a refund and that the app is completely separate from in store. Lights were still on when I pulled in and then off when I got to the window. I think they need new employees that don’t shut the store down early. #highwayrobbery

If your ordering on the app, send order at least 10mins before u get there. And half the time my ticket is still sitting in machine not even looked at yet when I show up. I'll politely say , "hey is one of those tickets say Kevin on it?" Which then it will get noticed... haven't figured out if it's a staffing issue or cuz they pay attention only to drivethru.