Dunkin'

3 times now I’ve done a mobile walk in order through the app and the inside is closed. I time things perfectly so I can walk in grab my breakfast and get to work on time. Instead there are 15 cars in the drive-thru and I’m unable to get a refund through the app. Now I get to start my day on a long hold to try and get a refund and I get to start my day off without breakfast. This DD is a joke. At least find a way to disable walk-in orders if you’re going to outright lock the door. There are also multiple staff inside staring as you try to walk in without any explanation. Terrible customer service.

I went there, it was about 8:31:06 a.m. approximately. I ordered a medium dark roast , 3 sugars, 1 shot of espresso, 1 shot of coconut, 1 shot of vanilla, 2 ice, 5 pumps of mocha, 6 pumps of caramel, 1/2 cream, skim milk, almond milk, milk, half and half, and 2 sugars. I couldn't have been more basic with my order. I can't believe they didn't add my 1/2 cream. I brought my order back and simply ask that she remake the whole order Infront of me and apologize. But the manger made a whole scandal out of it. I ofcourse respectfully threw my drink out and sat down criss-cross applesauce on the floor and waited patiently for them to correct their wrongs. I cannot make this up, they called the cops on me! All I wanted was a simple latte. Safe to say, I will stay getting my two sugar black coffee from McDonalds.

They make ok coffee however when you do order a latte iced coffee you never taste the espresso in it you have to ask for an extra shot which they charge you for they make it so milky tasting like a milk shake. And they don’t always wear their masks, it’s always covering their chin but not their mouths or nose.