Wendy's

Untrained employees made terrible food. Ordered several of their specialty burgers, and they somehow forgot the sauces, tomato, bacon, and the cheese spread. Basically served a plain burger while charging a huge premium for toppings. Went back in and they "remade" it. LOL. The meat was undercooked and bright pink in the 2nd go around, but hey, they put sauce and tomatoes on them! Awful.

Went through the drive thru and ordered a biscuit and cold brew coffee. Sara was rude from the jump. She repeated my order and i heard her say iced coffee not cold brew like i ordered. When i pulled up to window i politely asked her if it was a cold brew and she grabbed the coffee and just waved it up like “look! “ She could’ve easily responded yes. Then she asked me to pull up to the rail to wait on the biscuit when there was no one else in the drive thru. Maybe put her in the back to cook since her customer service skills suck!

Not once but on the last two occasions, at two seperate Springdale locations I stood at the counter to order for an extended time while employees just stood there ignoring me. The first occurrence was on Sunset in Springdale about a week ago. I waited 10 minutes standing at the counter while 7 employees were walking back and forth passing by me. I gave up and left with no word spoken. Today is June 18th. My grandkids and I went to the store next to Walmart on south Thompson in Springdale. Four of us stood at the counter for over 12 minutes. Again multiple employees buzzing around, half of them just standing doing nothing. Again no one would even acknowledge us. We gave up again and left. This time I announced to the restaurant we were leaving due to lack of service. I do not blame the clueless teenage employees, but I do blame management for lack of training, accountability, basic manners and acknowledgement of having customers standing with not even a word. It was as if in both instances I, and we were completely invisible. Being completely disgusted, I will tell this story all over nw Arkansas when the opportunity arises. I don't believe the Google or Facebook review process can have a real effect so I'll be telling this story in person and i am pretty well known in the area by a lot of business owners and media professionals. Another long time national burger chain just closed their last nw Arkansas store last month. If you don't make very big changes to your management, training and vetting employees you will likely be next in a long line of restaurant losses in the last 5 years. Good bye and good luck. Signed. Done with Wendy's forever. Sent from my Verizon, Samsung Galaxy smartphone Get Outlook for Android