Zaxby's

Food is okay when done right. Today, found my 5 piece tenders had black flakes on it and in bag. Employees had put in too hot and melted through Styrofoam box. Called to speak to ASM to make them aware, not even a refund as wasn't TOO bad. ASM stated unequivocally that there was no possible way for the chicken to get that hot and said she checks each box individually. She advised I could bring it back for proof for refund. Well, brought it back to her for her to make the excuse it sounded bigger than it was. I stated on phone I was wanting to just make them aware. I was appreciative for it being hot, but not enough to have it on my food or hands. Next time, your ASM needs to be humble and merely take people for their word. Not only did she lose you this order, but she needs training on how basic heat works.