Taco Bell

The wait is normally 30 minutes + but the staff does the very best they can! There are only 2 Taco Bells in the area and there is a giant demand, so, the workers have way more orders than they can handle, especially with door dash and mobile orders. Some of us are friendly and patient. Others are rude and terrible. The staff remains friendly even with the abuse. Just be prepared when you come here...complain to the owner and the company, not to the poor workers who probably don't get paid enough to deal with the stress they go through.

Ridiculously low staffed and way to many people coming here to eat at 11 since Santa Cruz doesn’t have any late night options. You’re better off to drive to Taco Bell in Scott’s valley. Takes 45 mins for a Mobile order if you’re lucky. So hit or miss. This place needs to offer better opportunities so they can actually keep the staff and it’s not an hour wait for one taco. If there was an option to cancel the order that would be wonderful. Too bad you don’t know until you get there and already placed the order if it’s going to be a 10 minute wait or an hour wait. A million door dash orders do not help either. Just expect that everyone else also had the same idea as you to come at 11 pm on a Wednesday night

I'm usually pretty forgiving about fatty foods restaurants. I know things happen. Employees don't show up, etc. With a crew of five people, there are people that have been waiting for their food for an hour. I'm at 25 minutes and counting. Not a good team. They're kind but I believe it would take all of them to tie a shoe in 5 minutes.

This was the worst experience I've ever had at a fast food place. I ordered 10-11 items and they were so all over the place it took almost an hour and a half to get the order. This is after I checked in several times on my order and they said it was being worked on. After about 45 minutes we asked for a refund and the manager told us he was not going to do it, and to contact corporate. There was at least another eight people there having the same problem, The manager told one of the employees she was not allowed to talk to anyone and ask how long they were waiting, and another four people got refunds. I will never go here again

I was quite disappointed this time and they closed the Aptos Taco Bell (TB) and converted it in to a dispensary so we've been going to the one on 41st - I believe it's a Santa Cruz location. Anyway...we usually like to get TB at least once a month when we've had a busy day. Now with the closure of the location near us we don't go as often. Hey, when it's easy and they have healthy FF...we can do a drive by. We used to like getting the 10 pack of Tacos to go...and always get el fresco (they leave out the cheese and put pico de gallo on top of the lechuga. Then they switched to 5 tacos and four burritos... but would still do el fresco. This time...well...number one... there was a line and the person in front of me was a problem customer. She had a list. Her neighbors and her family had given her lists she was having a hard time with. I noticed that the item had changed on the menu yet again...now you get 4 tacos and 4 burritos. So...when I got to the counter to order, I was told that they no longer do el fresco...and I would have to pay for tomatoes and onions...however they don't discount not getting cheese. I went ahead and got the order as it comes... tried to pick off the cheese and add other toppings...however...would have been just as easy to not drive from Aptos to Santa Cruz for TB...I could have made it myself, know what ingredients are in it and would have been fresh. Anyway...had to wait for them to serve others that came in after me...apparently if you walk in and order through there machine you get service faster than those who stand in line...and I wouldn't have minded so much if folks in the back were all busy rather than a heated discussion of who should be taking a break. Other customers had to yell to the back to let them know that they had customers at the counter who needed help. A funny...an obviously Homeless Man came in, got immediate attention. Got his free glass for water...filled it halfway "accidentally" with Sprite...before topping it off with water. Then he proceeded to add napkins, plastic silverware, hot sauces, etc., in to one of the shopping bags before walking out. Oh well...so much for TB.