Panera Bread

I recently visited this Solana Beach, CA Panera store after not having visited for a long time. I placed my order with a woman at the counter and was presented with a terminal that asked what size tip I wanted to leave. Since my order was for a take-out order, I declined to leave a tip. The woman taking my order must have seen that because she was not very friendly and did not say anything. My order included a coffee but she did not say to wait, or that she'd prepare my coffee, so I went to the other end of the store to pick up my order. Eventually the bagel came, but no coffee. I asked someone behind the pickup counter where my coffee was, and she came back a bit later with my coffee. The coffee cup had a lid loosely placed on top. I tried to push the lid on tighly but it would not stay on. The rim of the paper cup was kind of crushed all around. This should never be the case with a new cup. I took a new cup from the pick up area and went over to the sugar area and poured my coffee into a new cup, unfortunately creating more waste to end up in a landfill. Upon reflection, I firmly believe the woman I paid was angry or annoyed that I didn't leave a tip (for a take-out order!) and didn't tell me whether or not I should wait there for my coffee. Then when I had to ask for it at the pickup counter, she squeezed the rim of the cup so the lid would not stay on and I'd spill the coffee all over myself in the car. Nice. She was short, kind of round shaped, hispanic, borwn hair, in her 40s or 50s. I hope the manager can use this info to fire her for her very awful behavior. I do not feel I need to leave tips for take-out orders. It's the business's job to provide a living wage, not mine. If I had eaten in the establishment, I would have left a tip, but having a tip expected for a take-out order is just extortion, and I will not be intimiated. Buyer beware. For all I know, she may have also spat in my coffee. Poo-nera!

Disappointing. Buffalo chicken sandwich was average at best. Typically Panera has quite good offerings - not sure if it was a function of this location or an off day. In general, sandwich choices have gone downhill. No baked bread (shelves were empty) and very few bagels - maybe only 4 choices and not much available at 2:00p.m.