Mai Thai

Thai food is very good but service needs serious help. Didn’t set tables and brought stack of dishes and napkin rolls of silverware only after dishes served. Then didn’t place for each person. We had to distribute. Didn’t clear empty plates after appetizers done. Had to ask her to do. Then as we were doing a dessert, she again left all the dirty dishes and had to ask her again. Then had audacity to print out tip amounts on bill starting at 18%!! This restaurant needs a manager who understands proper service and teaches employees what to do.

We were staying at the Home2 Suites in Smithfield and decided to stop ( spur of the moment) for dinner. First time here so we didn't know what to expect. Clean, comfortable and friendly staff was the initial impression. That was folliwed by an Ultimate Mai Thai Platter. That was excellent, all that we hoped for. We could have easily stopped there? But the appetizer was so enjoyable we ordered Twin Delight and Four Enemies. Wow! Tasty, freshly prepared and served with an honest smile. It's off the road in a commercial plaza and not obvious as you drive by, but definitely worth a stop.This could be a regular for us.

Mai Thai was one of my favorite restaurants, they are usually good with the food quality. But yesterday the way I got my meal was very disappointing. I have ordered chicken Pad Thai noodles and I found raw chicken pieces. I gave them a call and informed about what I found. She was sorry, and offered me the same dish again for no charge including an appetizer of my choice on the house. Unfortunately, I found raw chicken pieces again. So, I thought there is no point in informing again. Hence am posting this review. I don't know if they used same chopping board for chicken and peanuts or same gloves. It's absolutely their responsibility to maintain hygiene. Especially in current situation i cannot afford to get sick. Response for owners reply: Hi, Firstly, I know the difference between turnip and a chicken and this is not first time for me to eat padthai. I explained to you in person that when I cooked the raw meet which I found is the dish, and it turned white, and it's chicken. Though you gave me a second dish it does change the facts of what I found. I expected that you would check before giving me second time. If you still feel it's turnip, please refer the images I have provided in my initial review. Anyways, I am not interested in arguing, I usually like to mention what I feel and find in my reviews. Happy 5th anniversary and good luck.