Kfc

I went to this location while in the Poconos. I had a problem getting a response from anyone at the drive thru so I went inside. Once inside, I was refused service and told that only online orders can be picked up inside. I went back to drive through and was greeted by one of the rudest employees I’d ever encountered at a restaurant. She finally took my order but then when I got to the window she said they didn’t have it made. I was told I had to pay for the order before they would make it. Because my wife wanted it, I went ahead and paid. When the order was brought out, it was the wrong order. I went in to get it corrected and the same woman that refused to take my order again refused to help. She yelled to a different group and told them they had a complaint. The order was never corrected because I refused to waste any more time. It took about 30 minutes total to get the wrong food and deal with terrible customer service (with the exception of the young woman that brought the food out). Never again will I visit this location. Beware.

2 stars because I keep going there even tho they always give me a meal I didn't order. One time I ordered a chicken bowl, drove all the way home to find no chicken in said bowl.. I drive back and said hey there's no chicken in here... Kid opens up my food and says "are ya sure" . This lunatic thought I done are all the mini chickens and drove back with a bowl of mashed potatoes just to get more chicken. The nerve. The audacity.

Had the bowl tonight. Usually very good at other locations. This has to be the worst chicken EVER. I believe it was fried ahead of time and refried when my order was placed. Hard as a rock. We did not request crispy because I do not like it, and there was more corn in the bowl than anything else. Very Disappointed. Will not be returning to this location. Not the first time I had bad luck here but definitely the last.