Sonic Drive-in

I gave them 3 stars because sonic did try to make it right after i took a survey on my experience!!! But heres what happened ... I Waited for over 20 mins for a large mozzarella stick and a small tator totts !! Plus it was all bad ... mozzarella sticks were missing cheese in some and totts were half filled and mush..

I won’t get anything but drinks here anymore. The first time my chicken sandwich was all shriveled up and hard as a rock. I gave it another chance and it took 20 mins for our food to come out. My husband went a different time and half the items were wrong. It sucks because Sonic used to be his favorite fast food place.

I feel for the kids who are working at this location. Signs are posted about being short staffed and asking customers to be patient. These have been in place for about a year now and I've got to say, its because of poor ownership/ management, all of the other surrounding fast food restaurants are performing just fine, same challenges related to employment. I went today after waiting for about a year to see if the service/ speed of food had recovered and it appears its even worse than before. Went to a stall and pressed the red button, took about 5 min or so before someone came over the speaker. While trying to give my order, the young lady taking the order appeared to struggle either hearing me or knowing how to log an order into the machine. It was getting frustrating having to repeat myself over and over again. I spoke very loud and clearly but she continued to struggle which makes me feel it was either a training or competency thing (no knock on the person). Once my order was taken @ 1:23 PM, I waited, and waited (being patient as asked) and at 1:47 PM I pressed the red button so i can find out why my food hadnt been delivered. Again, no answer waiting... At 1:52 pm another person came with our food and are food ticket being assigned for delivery at 1:50 pm (red button still had no response yet). We waited about half an hour for 2 burgers, drinks and fries. I am sorry, this isn't acceptable from this type of establishment, its literally their job to be "fast". I had time while waiting for my food to look at others reviews and the same issues, long waits, poor service... Some had responses to provide feedback to the Franchise Owner. If this person isn't looking at the reviews or the staff management isn't making this person aware then shame on them. It appears to me the franchise owner doesn't care about the customers or the staff. Glad I get to chose where I eat and I can honestly say, I will not be going back to this location again. For the staff working there, you can get jobs at other businesses for equal or higher pay and not have to deal with frustrated customers because of the downfalls of the site ownership. Life is too short, be happy where you work.