Panera Bread

Customer service has gone down at this location, but the food is still excellent. I gave a 3 star rating for customer service because I waited over 20 minutes for my take out order only to find that it got placed in the pick up area for delivery drivers and had been sitting there for over 10 minutes. No apology, just gave me my order and told me it was placed in the wrong location when I asked where my order was.

Love the food, but there's a manager here who has her hair floating around in a long ponytail while preparing food. Everyone else covers up and wears a hat. When I mentioned it she said she's a manager and doesn't have to cover her hair. Like, what?! Pretty sure that was a ServSafe topic when I took the course for managers several years ago. Did the rules change? Zero issues with the other staff. Other staff are super professional, and very polite. Pro tip: if you want a quick lunch on a budget ask about their duets. Soup and half a sandwich for about $7 (as of October 2023).

I had a serious issue with a door dash order he left my food without waiting for me to collect directly from him and my food was gone through by the time I realized that my food was left in the entrance of my apartment complex. However the management team was extremely gracious Steve was amazing at the corporate office. Kathy The manager at this location went above and beyond to make sure that all of my needs were met she showed me she really cared and I appreciate her and I will always buy food from this location.