Applebee's

Niq was our waitress, didn’t check on us once. Took forever to get my margarita it was melted, the steak wasn’t cooked at all. We didn’t get a refill we wanted on our drinks. The hostess was incredibly rude telling us we shouldn’t sit at the bar because we weren’t ordering “real” drinks. The manager was super nice and caring but I was really disappointed. I got there often it’s sad.

Would have given 5 stars if not for the server, she was horrible. Food was awesome, ambiance is like a sports bar, very nice. Service however.......waitress impatient, pulled disappearing act, only asked us once during the meal (at the end) if everything was fine, had to ask another waitress for a drink which our waitress brought to the table and slammed down as she was passing, it took 15 minutes to get the bill, you get the idea. So, everything else must have been pretty darn good if they still got 4 stars.

Our experience at Applebee's in Salisbury was a memorable one but not in a good way. There was an altercation between the manager (Laurie) and the cooks. There was yelling and screaming coming from the kitchen for about 10 minutes. Our server explained that there had been an issue the previous night with the manager misplacing her keys and not being able to serve customers due to being out of several key ingredients. The manager then decides that tonight she would yell and scream at the cooks because they left at closing because they couldn't cook what was ordered. On another note the restaurant was absolutely filthy. The tables had not been swept under at all. The bartender was awesome and apologized.But definitely did not intend to have a show with dinner.

If I could give 0 stars it would be appropriate. We had to wait a bit to put in our appetizer and drink order but understood because it was St Patty's and they were working with new staff. Our app came out and was served with no drinks and no offer of water. Half way thru app we had to ask two different staff for forks. We then asked if we could get some water while we waited for our drinks. We watched people at the bar being served their second round and a table near the bar that sat down after us receive their drinks. Still no drinks for us. Our waitress said she was fussed at by the bartender when she asked for our drinks. We were then served our entrees.... Still no drinks. We asked for the manager, who basically explained that if we had been seated in the bar section we would have gotten better service. (We weren't offered that option when we were seated or we definitely would have taken it!) She gave several other excuses as to why our service was less than acceptable. She promised to discount our food to help make things right. Our drinks finally came, we finished our meal.... Except for the shrimp that were water logged. We waited for the bill for quite some time. Finally arrived with no discount presented. When our waitress came to pick it up I mentioned the managers promise to discount..... We waited and waited and waited for her to return until we started feeling like we were being held hostage. Finally called her over.... She said her manager was busy on the phone with the GM. We told her to go ahead and charge full amount so we could leave. Summary: The bartender had only her own best interest in mind.... Not wanting to help the other servers with drinks. The manager, Ms. Lori, was not taking control of that situation. And the servers were all new with no experience to stand up to what was happening. One of the new employees, Peyton, who cleared our table stood out as the stellar employee of the night. Called in to cover for a fellow employee and new to the restaurant industry, he seemed to care the most about taking care of the customers and helping his team. Cudos to Peyton. Needless to say we will never return to the Salisbury Applebee's.

Love Applebee's, just not this Applebee's here in Salisbury. Gave it another chance, but won't go back to this location. Horrible service last several times, including this time. Staff seems to always be preoccupied with each other. Also, each time we visit, we have to send something back that wasn't cooked right and then we spend another 30 minutes. The manager never offers any off or anything except, an apology. Just not worth the time and money for a poor experience.