A&w Restaurant

Extremely rude and dismissive staff. If you want to call them that. The woman who took our order scratched her head the whole time she was speaking to us. And when my mom asked what side she could get with her meal... all we got in response was a point to the counter where a paper sign was posted. The floor was wet and slippery however when I told her she just shrugged. And when our food finally came the head scratcher just brought it up to the counter and slid it across and yelled our ticket number. And walked off. I told her thank you and have a nice day and she replied "yeah". I understand this isn't a high end restaurant but have a little self pride in yourselves and be a little nicer. The food was good enough however. So 2 stars is about as high as they deserve.

We drove more than an hour from Atlanta to go to this location. This location was terrible, and a clear sign of why A&W are on their last legs. The restaurant was dirty, with the floors slick with what I hope was oil. The lady at the register did not know how to navigate the menu's and was getting frustrated with people telling them to wait, while constantly mumbling about "rude people". I did not know it, but there was an all you can eat special going on. When a lady approached for a refill she was informed that the all you can eat was limited to 3 refills. When I finally ordered my single hotdog, milkshake and 4 glasses (my wife collects the glasses) I had to wait 10min for my order. I do not know why. The "hotdog" I got tasted like it was made several days before, forgotten behind the deep fryer and simply microwaved before served to me. I had to throw it away. The milkshake was awful too. The ice cream was gritty and tasted off. I threw that away along with the hotdog. And the final insult was when I presented the glasses to my wife. The older glasses are nice tall glasses as displayed on their menu and website. The glasses I got were short and lacked any mention of the year. I am sad that this is probably my last impression of A&W. If this is a sign of where the business is going, it won't be there next year.