Burger King

Was going to McDonald’s but I could see the drive-thru line was backed up around the building. I decided I would go to BK instead since they did not have a single car in line. I had a difficult time hearing while placing my order until the person working the drive-thru line adjusted her headset. I placed my order and pulled forward. As I paid the cashier I noticed she seemed to be upset with me. I apologized for not being able to hear her and proceeded home. When I got home (3 minute drive) I found my sausage, egg and cheese croissant was cold as were the others. The cheese wasn’t even melted. Terrible experience, a cashier with an attitude, especially first thing in the morning. Since I have had problems with this BK in the past I will NEVER go back again! Now wonder why so many people are going to the McDonald’s across the street and not BK. It’s not just food people want, it’s good service along with a good product.

I asked for hot fries and they gave me cold fries that had been sitting in the bin. Took the fries out of my bag and gave them to the manager, told him I'll wait on hot fries. Stood there 5 minutes only to have a kid ask me what I was waiting on, I said Hot Fries. She turned, scooped from the same cold fries, and handed them to me.

Shame on me that I keep going to this location and expecting that the customer service drive thru will change someday. It is absolutely the worst. When you start placing your order, you cannot finish before being interrupted by "is that it". And once you get your food, good luck if can get them to say thank you. I mean c'mon, if you hate your job or/and hate the customers you deal with than QUIT YOUR JOB! and stop taking it out on me just trying to get something to eat.

Update: Went there today, 6/18/22 and they don't have any burgers. You can't make this stuff up. I don't know what's up with this location lately, but they have the lobby locked the entire time they're open, so you're forced to go through the drive thru. Expect to wait 15-20 minutes on a whopper. Somethings going on here because the staffs attitude are terrible and it takes forever to get your order and the food is nasty when you finally get it. So if it's not cooked fresh, why is it taking so long to receive it? If you're on your lunch break, don't come here because you will waste your entire break just sitting in line.

Definitely the best fast food burger I’ve had in Riverview. I sent a compliment to the manager because the last 2 burgers I’ve had at that location were picture perfect! Taste and presentation were amazing. If I can slow down before eating it next time I’ll add a picture. The 2 McDonald’s locations I’ve been to in Riverview always leave me feeling nauseous and disappointed so Burger King is my forever fast food burger now. Thank you to all the great staff there.