Sluurpy Qualitätsindex
PROPRIETARY
Beliebtheit
100/100
Qualität
54/100
Vollständigkeit
61/100
Verifiziertes Gericht
Fehlendes Gericht Hinzufugen
📷 Fotos (10+)
+2
weitere Fotos
weitere Fotos
Photo 1 / 10
100%
Google Bewertungen
1
Google Bewertungen
This pollo loco is a hit or miss, with both taste in food and customer service. Like for instance the chicken nachos were disgusting, no cheese and barely any chicken. A lot of times I’m missing items and when I call because I don’t feel like driving back they never answer the phone, I would come here twice a week as a healthier alternative when I’m so tired from work and don’t have the energy to cook, but no more!
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Google
The food is really good at El Pollo loco but the staff is not friendly. They are rude. Ignore you like you're not a valid customer. I was standing when a senior citizen was trying to place an order and she got confused. The employee was not very nice to her The employee needs to learn to have patience for our senior citizens. Yes did you get confused sometimes but have patience for them because one day you're going to be that senior citizen That's going to be one of your family members. How will he make you feel if I mistreated your family member, your mother or your father? It's not very nice. Please educate your employees to be courtesy to anybody who comes into the Pollo loco in Riverside in la Sierra. Thank you for being the standing.
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Google
Long wait while drive through. Dine in was closed. Cashier asked coworker if my bag had 4 tacos. Employee said yes. When I arrived home there were only 3 tacos in the bag (3 tacos combination with chips and a drink). I wasn't going to waste my time driving back to the La Sierra Riverside store and wait in the drive through line for a single missing taco. Poor customer service. How difficult is it to count up to four. Never ordering from that location again.
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Google
Just open my bag and there was a water puddle inside my chicken bowl everything was submerged in Bean water not to mention it was already dripping out the bowl in the plastic bag poured all over my shorts and shirt pretty disappointing how slappily it was made. When I walked in I seen that the chef who was making two burritos at the time put a massive scoop of beans and all the water straight to the burrito flooding everything with Bean water LOL so I simply asked for a refund manager seem to be upset a bad attitude I won't be coming back for your chicken bowl El Pollo loco you guys must be local serving bowls full of bean water burritos full of bean water!
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Google
Ordered using the app for pick up. Order was not ready (based on ready time). They looked short staffed. Before pandemic, this place was quick with Order turn around, since pandemic its become annoying HAVING to order from here.
- Curb side pick up is typically 5-10min late (which matters on a lunch break)
- ordering inside for takeout seemed worse
Food has always been great and tasty, typical for a Pollo Loco. The order delay is what gives this spot 2 stars
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Google
The chicken was inedible. It was so dry and hard we couldn’t barely eat it. We ordered the Family meal and had to throw it away. The salad was thrown together and they didn’t even ask us if we wanted salad dressing. I don’t know if they were having a bad day or they couldn’t handle the rush but nobody should serve food that’s not edible no wouldn’t give that to my dog. We came around 1 pm.
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Google
You will spend 20 minutes on average in the drive thru line. When you get to the window you're greeted by a friendly employee, a bonus after the long wait. Then you get home to find fruit flies smeared into the avocado. Or perhaps the hair in the soup is what you prefer. I wish this was isolated to this location, but I have experienced the same problems at mulitple locations in different counties. Either way El Pollo Loco is officially off the places where I will eat in the future.
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Google
Firstly, I love the soup. However, ordering other things never goes the way you anticipate. Second, why does it take so long to get in and out of the drive thru? Third, I had fruit flies in my taco. Underneath the avocado. At 1st I thought a gnat flew out of the bag. I opened the taco, which was wrong bc I ordered tacos al carbon and I received an avocado chicken taco. But when I moved the avocado, honestly, 4 fruit flies were chilling. Omg. Nope. I can't go there anymore. Which sucks. Ughhh get it together El Pollo Loco!
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Google
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